On a Mission to
Redefine Customer Support for SaaS Businesses

TheLoops fundamentally believes SaaS businesses should be designed with a minimum of traditional support. Instead support should operate as a learning engine that improves your product as customers are consuming it. Our aim is to bring product context to support to drive the next order of magnitude of change in operational efficiency.


Hard Working, Passionate and Inquisitive

We believe asking questions and learning fosters growth to build great things.  Working at TheLoops means that you have:

A hunger to succeed, to build great products that help customers solve problems never solved before.

Pride of ownership that what you develop, you stand behind. That what you build, you put your name to forever.

An inquisitive curious nature to listen and ask questions, not accepting the status quo but imagining greater possibilities.

A desire to learn by making, iterating quickly, testing propositions and measuring results to map a path to success.

The Loops Founders

Ravi Bulusu

CTO and Co-founder

Ravi Bulusu, CTO and Co-Founder of TheLoops, is an innovative, highly motivated and experienced engineer with solid experience in design and development of distributed computing, real-time analytics, high performance and high availability products. Ravi holds numerous patents and has been working in the real-time, machine learning space for more than 25 years. See Profile

Somya Kapoor

CEO and Co-founder

Somya Kapoor is CEO and Co-Founder of TheLoops, an automated data platform for digital businesses. Her experience spans from building ML and predictive analytics products to product go-to-market at major software companies in Silicon Valley. At her previous startup, she built an autonomous service desk solution.  Now she aims to transform the technical support experience with data and automation.  See Profile