About Us

TheLoops embraces a hardworking, passionate, and inquisitive culture where asking questions and learning fosters growth to build great things.


Open communication, empathy and mutual respect are key to our team and the customers we serve. We work tirelessly to provide a top-notch solution while iterating to keep our product relevant and best-in-class.

  • Our Mission

    Backed by world class VCs and led by founders with decades of product and technology experience, TheLoops is on a mission to redefine support operations by bridging the gap between support and engineering teams. TheLoops believes in delivering a product that enables agents to focus on efficiently closing tickets, collaboratively, by bringing product signals to support.