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Accelerate Issue Resolutions by Enriching Intercom Conversations

By bringing all of your support data into a single contextualized view within Intercom conversations you can accelerate the resolution of customer issues. With a complete picture, issues get resolved quickly, giving reps time to empathize with customers and proactively manage accounts.

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TheLoops Makes the Whole Support Team More Efficient

TheLoops doesn't just accelerate resolution of issues in Intercom, it also makes the whole support team better.  It does this by bringing together customer product data from system logs, alerts, CRM, messaging... to combine them into a contextualized view with recommendations for resolutions and workflows all within your Intercom workspace.

  • Resolve complex product issues faster.

  • Reduce escalations.

  • Provide observability into customer operations.

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For Support Reps

Reduce handle time with contextual recommendations that identify the source of an issue and how to resolve tickets.

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For Support Managers

Increase efficiency of processes and systems while aligning stakeholders across teams using dashboards and insights.

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For Engineering Managers

Build a product that continuously learns from support engagement helping prioritize features and bug fixes.

TheLoops Intercom App Is Easy-To-Setup and Easy-To-Use

TheLoops has a user-friendly interface that can be set up without coding. Once installed in your workspace from the Intercom App Store it continuously updates and maintains itself.

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See an Intercom Demo of TheLoops