Accelerate Resolution of Issues by Enriching Conversations in Intercom
By bringing all of your support data into a single contextualized view within Intercom conversations you can accelerate the resolution of customer issues. With a complete picture, issues get resolved quickly, giving reps time to empathize with customers and proactively manage accounts.
TheLoops Makes the Whole Support Team More Efficient
TheLoops doesn't just accelerate resolution of issues in Intercom, it also makes the whole support team better. It does this by bringing together customer product data from system logs, alerts, CRM, messaging... to combine them into a contextualized view with recommendations for resolutions and workflows all within your Intercom workspace.
Resolve complex product issues faster.
Provide observability into customer operations.
For Support Reps
Reduce handle time with contextual recommendations that identify the source of an issue and how to resolve tickets.
For Support Managers
Increase efficiency of processes and systems while aligning stakeholders across teams using dashboards and insights.
For Engineering Managers
Build a product that continuously learns from support engagement helping prioritize features and bug fixes.