Empower Your Agents to Deliver Realtime Personalized Support
Provide contextualized data in the tools your agents use to save time and increase efficiency.
Give Your Agents More Time to Empathize and Win Trust
Eliminate time spent searching through screens to identify an issue. Personalize your support experience with intelligent data that automatically discovers the issue and gives you a complete picture of the customer.
CONTEXTUALIZE TICKET DATA
Get Actionable Insights to
Your Reps in the Tools They Use
TheLoops correlates all of your customer, product and operations data into your service tickets and conversations in order to identify the customer issue, present recommendations, and initiate workflows all in a single view.
Contextualized User Journeys
Agents have a complete picture of all the steps a user has made in your app before contacting support. Operational alerts are correlated with the journey providing complete context around the issue the user may be facing.
Faster Issue Discovery
Agents can quickly get to the root of an issue with automated analysis of trends across systems including:
- Tickets and conversations
- Operational alerts
- Feature requests
- Bug submissions
Based on Impact
Give agents correlated context from CRM and customer success tools to understand revenue-at-risk. Derive sentiment and impact with every interaction during the resolution process. Personalize support by:
- Or define custom criteria
Early Warning Engine
Move the Needle From Reactive to Preventative
TheLoops automated support data platform provides contextual insights to all tiers of support, helping them to adapt to evolving customer needs.
Provide Real-time Support Within Your Ticketing and Conversations
TheLoops integrates directly into ticketing systems to empower your agents to deliver real-time support.