Customer Support Experience with Zendesk

How to Transform Support with Contextual Awareness in Zendesk (HINT: it’s a plugin)

April 26, 2021

Written by: Kevin Cox, Head of Marketing Transforming your customer support experience with contextual awareness can transform your business. Support tickets are a fairly impersonal experience. They’re based on an efficiency paradigm from the 1980’s. It’s the digital equivalent of saying “take a number and wait in line”. Today businesses are shifting to selling more…