Kevin Cox

How Realtime SupportOps Can Drive Efficient Growth

July 20, 2022

For the first time in many years, SaaS businesses are prioritizing revenue retention over new revenue acquisition. This gives support leaders a seat at the “revenue table” –making them the epicenter for revenue retention.  Since support is the “face” of the service experience, it is a key player in revenue retention.  And a realtime support…

Realizing the Potential of Realtime Support

April 18, 2022

By Somya Kapoor, CEO, Co-founder For the last 20 years businesses have been transitioning their operations to Cloud infrastructure largely driven by agility, simplicity, and cost reduction. As infrastructure moved to the cloud and also operated in a hybrid model, the door was opened to a massive transition to digital business models. In just the…

Smart Customer Service

The Importance of Empathy in Support of Contextual Data

March 11, 2022

How Customer Service Engagements Can Improve the Efficiency of Your Operations

March 9, 2022

  The world of “product led growth” requires a new customer lifecycle that reflects how customers are consuming your digital products and aligns with your business operations.  Here at TheLoops we’ve been working with leading digital providers to support their growth needs and have developed this new framework.  It’s a continuous cycle that feeds into…

How Customer Service Engagements Can Accelerate Product Led Growth

February 24, 2022

Rethinking Product Led Growth The world of “product led growth” requires a new customer lifecycle that is aligned with the business, reflects how customers are consuming your digital products and synchronizes with your business operations.  Here at TheLoops we’ve been working with leading digital providers to support their growth needs and have developed this new…

TheLoops releases its intelligent support operations platform

December 12, 2021

Introducing TheLoops 1.0 – an Intelligent Support Operations Platform

November 23, 2021

Introducing TheLoops 1.0 – An Intelligent Support Operations Platform

November 23, 2021

Introducing TheLoops 1.0: An Intelligent Support Operations Platform

November 23, 2021

TheLoops Launches Version 1.0 of Its Intelligent Support Operations Platform

November 23, 2021