Kevin Cox
How Realtime SupportOps Can Drive Efficient Growth
For the first time in many years, SaaS businesses are prioritizing revenue retention over new revenue acquisition. This gives support leaders a seat at the “revenue table” –making them the epicenter for revenue retention. Since support is the “face” of the service experience, it is a key player in revenue retention. And a realtime support…
Realizing the Potential of Realtime Support
By Somya Kapoor, CEO, Co-founder For the last 20 years businesses have been transitioning their operations to Cloud infrastructure largely driven by agility, simplicity, and cost reduction. As infrastructure moved to the cloud and also operated in a hybrid model, the door was opened to a massive transition to digital business models. In just the…
How Customer Service Engagements Can Improve the Efficiency of Your Operations
The world of “product led growth” requires a new customer lifecycle that reflects how customers are consuming your digital products and aligns with your business operations. Here at TheLoops we’ve been working with leading digital providers to support their growth needs and have developed this new framework. It’s a continuous cycle that feeds into…
How Customer Service Engagements Can Accelerate Product Led Growth
Rethinking Product Led Growth The world of “product led growth” requires a new customer lifecycle that is aligned with the business, reflects how customers are consuming your digital products and synchronizes with your business operations. Here at TheLoops we’ve been working with leading digital providers to support their growth needs and have developed this new…
