kevin

How many times while using a web application have you run into an issue and been taken to another website? Where you’re prompted to scramble through a database of support content. And then a chatbot pops up to asking you to describe your problem all over again. Finally, you get through to a live agent…

Technology Services World 2021  (TSW), October 18-20, is nearly upon us and we cannot wait to meet you in Las Vegas to discuss how our intelligent support operations platform can benefit digital businesses by improving resolution time and reducing escalation to assure the life-time revenue of your customers. It may sound obvious but if you…

You’ve built a killer app and users are flocking to you. Now begins the hard work of commercializing that success and quite literally hanging on to existing revenues.  While customer acquisition is where the story begins, retention is where your digital business will live or die. In the traditional business model, churn is depicted as…