kevin

Make Support a Competitive Advantage

October 28, 2021

How many times while using a web application have you run into an issue and been taken to another website? Where you’re prompted to scramble through a database of support content. And then a chatbot pops up to asking you to describe your problem all over again. Finally, you get through to a live agent…

Come Say Hello to TheLoops at Technology Services World 2021!

October 14, 2021

Technology Services World 2021  (TSW), October 18-20, is nearly upon us and we cannot wait to meet you in Las Vegas to discuss how our intelligent support operations platform can benefit digital businesses by improving resolution time and reducing escalation to assure the life-time revenue of your customers. It may sound obvious but if you…

Why Support Teams need Contextual Data (and how to make it happen)

October 12, 2021
Have a Plan to Secure Recurring Revenue

How to Succeed in SaaS
Step 1: Secure Recurring Revenue

September 27, 2021

You’ve built a killer app and users are flocking to you. Now begins the hard work of commercializing that success and quite literally hanging on to existing revenues.  While customer acquisition is where the story begins, retention is where your digital business will live or die. In the traditional business model, churn is depicted as…

Four must-haves for modern SaaS customer support

September 21, 2021

Fireside chat with Ravi Bulusu, CTO&Co-Founder of TheLoops

August 31, 2021

Making Support a Competitive Advantage in the Digital World

August 31, 2021

Data-driven Real Time Resolutions Aids Customer Support

August 17, 2021

SalesTechStar Interview with Somya Kapoor, CEO at TheLoops

August 9, 2021

Investment Notes: TheLoops

July 12, 2021