Kevin Cox

TheLoops releases its intelligent support operations platform

December 12, 2021

Introducing TheLoops 1.0 – an Intelligent Support Operations Platform

November 23, 2021

Introducing TheLoops 1.0 – An Intelligent Support Operations Platform

November 23, 2021

Introducing TheLoops 1.0: An Intelligent Support Operations Platform

November 23, 2021

TheLoops Launches Version 1.0 of Its Intelligent Support Operations Platform

November 23, 2021

CEO Focus – Part Two

November 16, 2021

In part two of CEO Focus, Somya Kapoor, CEO of the TheLoops, speaks about contextual awareness and how it will enable businesses to deliver innovative, revenue driving solutions. Transforming reps to proactive growth oriented assets. Here are some of her opinions… SaaS products are generating a massive amount of customer interaction data.  The tooling around…

CEO Focus – Part One

November 10, 2021

In part one of a two part series, Somya Kapoor, CEO of the TheLoops, speaks about founding the company and the issues it resolves in a support context. She discusses all things AI and the important role it has to play in modern day customer support platforms. Here are some of her thoughts… I founded…

Make Support a Competitive Advantage

October 28, 2021

How many times while using a web application have you run into an issue and been taken to another website? Where you’re prompted to scramble through a database of support content. And then a chatbot pops up to asking you to describe your problem all over again. Finally, you get through to a live agent…

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Come Say Hello to TheLoops at Technology Services World 2021!

October 14, 2021

Technology Services World 2021  (TSW), October 18-20, is nearly upon us and we cannot wait to meet you in Las Vegas to discuss how our intelligent support operations platform can benefit digital businesses by improving resolution time and reducing escalation to assure the life-time revenue of your customers. It may sound obvious but if you…

Why Support Teams need Contextual Data (and how to make it happen)

October 12, 2021