Kevin Cox

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Four must-haves for modern SaaS customer support

September 21, 2021
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Fireside chat with Ravi Bulusu, CTO&Co-Founder of TheLoops

August 31, 2021
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Making Support a Competitive Advantage in the Digital World

August 31, 2021

How Product Data is Changing Customer Support

August 18, 2021

Written by: Somya Kapoor, CEO, Co-founder In a traditional support environment the solution to upskilling support reps is to provide them with knowledge articles. This wastes product resources as experts need to document potential issues, and then hand articles over to support, who in reality don’t understand them – resulting in more escalations and longer…

Data-driven Real Time Resolutions Aids Customer Support

August 17, 2021

SalesTechStar Interview with Somya Kapoor, CEO at TheLoops

August 9, 2021

Investment Notes: TheLoops

July 12, 2021
rethinking support operations

TheLoops: Rethinking Support Operations

June 24, 2021

TheLoops Secures $8.75M in Seed Funding to Reinvent Support Operations for Modern SaaS Businesses

June 23, 2021

TheLoops Secures $8.75M in Seed Funding to Reinvent Support Operations for Modern SaaS Businesses

June 23, 2021