White Papers

TSIA Partner Report: State of Technology 2022

April 11, 2022

TSIA Distinguished Researcher and VP, Technology Ecosystems, John Ragsdale examines the critical success tactics for building profitable XaaS business models.

White Paper: Delivering Realtime Support Resolutions with TheLoops

April 4, 2022

TheLoops discusses why SaaS businesses need a fundamentally different customer support model than traditional legacy software companies.

4 Must-Haves for Modern SaaS Customer Support White Paper

February 7, 2022

TheLoops discusses why SaaS businesses need a fundamentally different customer support model than traditional legacy software companies.