Empowering the Customer Support Team with Technology

January 26, 2022

Customer Support within the technology industry is constantly improving and evolving, especially since the pandemic has shifted working hours, work accommodations and team priorities. As Customer Support teams grow and evolve, so must the technology they use to interact with users and other team members.  How can a Customer Support leader empower their team with…

Customer Support Major Trends in 2022

January 24, 2022

In 2021 we’ve had so many unforeseen domestic and global challenges. While much of 2021 was spent reacting to events, now is the time to learn, grow, and plan for success in 2022 and start to think about what it might hold and how it might be different. Therefore, we sat down with Somya Kapoor,…