Human Support Upleveled with AI

Tuesday, December 7th at 10:30am PST / 1:30pm EST

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In Digital Business, Service Quality is How You Differentiate and Build Lifelong Customers

Hear TheLoops Co-founders, Somya Kapoor and Ravi Bulusu present a "human-in-the-loop" service strategy that supports growing profits while scaling your digital business.

TheLoops presents an AI platform on customer product data (think Segment, Service Cloud, Zendesk, Intercom, Slack and Jira) that helps support agents to resolve more issues, faster.  Leaving them time to give your support experience that special human touch.

In this webinar, you will see how integrating product data and customer insights into your existing support agent tooling frees them up from arduous tasks like issue discovery and resolution analysis while providing big benefits:

  • Cutting in half time-to-resolution
  • Reducing the cost per resolution by up 45%
  • Reducing the volume of escalations by up to 60%

You will see a hands-on presentation of TheLoops in action in an agent's workspace freeing them up from arduous issue discovery and resolution analysis work so they can focus on creating a better service experience that drives customer loyalty.

 

Speakers:

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Somya Kapoor

CEO and Co-founder of TheLoops

Her experience spans from building ML and predictive analytics products to product go-to-market; this was at both SAP and ServiceNow. At ServiceNow, she led expanding the ITSM portfolio to include an AI/ML strategy that included release planning and revenue management. At her previous startup, she was responsible for building an autonomous service desk solution which empower users without the use of service tickets. She is a recurring author for several publications and a speaker at numerous Enterprise Software conferences. She has been working within the space for more than 15 years.

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Ravi Bulusu

CTO and Co-founder of TheLoops

Ravi is CTO and Co-Founder of theLoops, a platform that provides contextualized data to enable support representatives to make decisions faster. Ravi is an innovative, highly motivated, and experienced engineer with solid experience in design and development of distributed computing, real-time analytics, high performance and high availability products. TheLoops is Ravi’s sixth start-up, previous roles have included CTO and Head of Engineering at Aisera, Chief Architect at Caspida, a company acquired by Splunk, and Senior Staff Engineer at VMware. Ravi holds numerous patents including “Dual-path distributed architecture for network security analysis” and “Enterprise security graph”. Ravi has been working in the real-time, machine learning space for more than 25 years and is an engineering graduate from the Maulana Azad National Institute of Technology.

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