In digital business, support quality is how you differentiate and build lifelong customers.
Exceptional product is the price of entry. It takes one bad experience to lose a customer. And in the digital world it's easier than ever to switch.
During a time when AI and self-service drive our industries, how can the same technologies drive a human-centric service experience that improves relationships and drives empathetic loyalty?
Come hear Somya Kapoor, CEO & Co-founder of TheLoops layout a "human-in-the-loop" service technology strategy that supports growing profits while scaling your digital business.
CEO and Co-founder of TheLoops
Her experience spans from building ML and predictive analytics products to product go-to-market; this was at both SAP and ServiceNow. At ServiceNow, she led expanding the ITSM portfolio to include an AI/ML strategy that included release planning and revenue management. At her previous startup, she was responsible for building an autonomous service desk solution which empower users without the use of service tickets. She is a recurring author for several publications and a speaker at numerous Enterprise Software conferences. She has been working within the space for more than 15 years.