Connected Support Reps

We Make Your Agents Super With Product Context

TheLoops uses your customer product data and AI to create a human-centric support experience.  One that builds empathic loyalty and lifetime value in your relationships.  And it works with everything you already have.

Connected Support Reps

We Make Your Agents Super With Product Context

TheLoops uses your customer product data and AI to create a human-centric support experience.  One that builds empathic loyalty and lifetime value in your relationships.  And it works with everything you already have.

loops_connectedrep-hero-mobilev2

Don’t Waste Time Searching Through Apps

Reps no longer need to scramble through apps to identify a customer issue. TheLoops correlates all of your customer product data into a single contextualized support ticket.

connectedrep_contextualizedata

Contextualize Ticket Data

Get the Right Info to Your Reps When and Where They Need It

TheLoops correlates all of your customer product data to identify the customer issue, present recommendations, and initiate workflows in a single view.

  • Identify customer issues by correlating data from many sources.

  • Solve tickets quickly with contextual recommendations.

  • Reduce escalations and handle time.

  • Continously learn from each resolution to improve the next.

Trending Cases

Identify if any customers are experiencing the same issue by correlating data from other support systems.

connectedreps_trendingcases
03-connectedrep-operationalalert

Operational and
Product Alerts

Intelligent processflows provide two-way alerts between teams and reps warning of operational product issues.

User Journey

Customer product data correlated into a timeline view of events to identify issues.

04-connectedrep-timeline
05-connectedrep-timeline

Anomaly Detection

Continuous monitoring of customer product data allows identification of trending behaviors and anomalies for preventative customer care.

Early Warning Engine

Move the Needle From Reactive to Preventative

TheLoops intelligence support operations provides contextualized insights for managers of support teams, helping them to navigate a constantly changing business environment.

Give reps bidirectional notifications from product, engineering and operations.

Identify and alert teams on trending problems and bugs.

Monitor the state of support operations and processes.

Highlight product skill-set gaps in support reps.

Contextualized View of Support Issues Within the Tool of Your Choice

TheLoops integrates directly with popular ticketing systems extending your existing investments.

Zendesk_logo

Upskill
Support Reps

Accelerate Resolutions

intercom

Enrich Conversations

salesforce

Upskill Service Reps

See What it Means to Connect Your Support Reps with Product Context Today