Prevent Escalations, Continuously Learn From Resolutions
No More Knowledge Blackholes
Stop losing valuable insights uncovered in messaging channels. Retain and share insights from swarming sessions with the entire team no matter which tool they’re working in.
Efficient Collaboration Between Support and Engineering
TheLoops gathers and shares contextualized resolution data throughout the collaboration process. Never ask a customer to repeat what they already told you.
Identify and resolve issues in real-time.
A contextualized and shared view of the issue.
Issues and bugs loged with contextual data.
Shared updates of feature requests and fixes.
Customer product data at everyone’s fingers tips accelerates the resolution process. Everyone’s on the same page.
Bi-directional notifications across tools keep everyone in sync.
Revenue impact of every bug and feature request understood.
Resolution progress shared across people, processes and tools.
Use Swarming Without Losing Data
With TheLoops you can use swarming broadly throughout the resolution process. Contextual information around the issue is continuously enhanced and shared.
Intelligent Process Flows
Intelligent process flows recommend resolutions and actions within your existing tooling for frictionless collaboration. The status of each task and resolution is visible across the team.
Early Warning Engine
Move the Needle From Reactive to Preventative
TheLoops intelligence support operations provides contextualized insights for managers of support teams, helping them to navigate a constantly changing business environment.