Learn About a New Support Model for Digital Business
In this video, CX leader Somya Kapoor of TheLoops discusses a new model for customer support in the digital age.
If your customers are connected to your digital product, then your support team should be too with realtime access to user data to facilitate effective, personalized service.
Intelligent SupportOps is how you deliver support for digital products.
Length: approximately 10 minutes
CEO and Co-founder of TheLoops
Somya's experience covers building ML and predictive analytic products and product go-to-market.