TheLoops Intelligent Support Operations


Digital Business Needs a Fundamentally Different Customer Support Model

In this 10 minute video, Somya Kapoor, CEO of TheLoops, discusses a new model for customer support in the digital age.

Your customers live connected to your technology every day, so too does your support team need real-time access to operational customer product data to provide effective, personalized service.

Intelligent support operations is how you transform customer support for the digital world.



Somya Kapoor

CEO and Co-founder of TheLoops

Her experience spans from building ML and predictive analytics products to product go-to-market; this was at both SAP and ServiceNow. At ServiceNow, she led expanding the ITSM portfolio to include an AI/ML strategy that included release planning and revenue management. At her previous startup, she was responsible for building an autonomous service desk solution which empower users without the use of service tickets. She is a recurring author for several publications and a speaker at numerous Enterprise Software conferences. She has been working within the space for more than 15 years.