SUPPORT OPERATIONS VISIBILITY

The Customer Support Mission Control Center

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Bird's-eye View of Your Complete Support Operations

Now you can have a single dashboard to monitor agent performance, process efficiency and account-based views of support engagement.  All in real-time.

Understand the Gaps Within Your Support Delivery

Visualize the performance of your support operations to anticipate needs and achieve objectives. TheLoops mission control center gives you visibility of agent performance, process operations and customer metrics.

  • Understand agent performance, identify knowledge gaps.

  • Manage ticket backlogs with impact analysis.

  • Predict churn and revenue risk based on sentiment analysis.

  • Align support and engineering by correlating revenue, product and ticket trends in real-time.

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Customer Support Mission Control

Understand customer support trends in realtime. TheLoops provides the predictive insights to manage and adapt your operations.

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Agent Productivity

Identify product knowledge gaps and process bottlenecks.

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Backlog Management

Triage ticket backlogs with segmentation and impact analysis.

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Early Warning System

Create and monitor Service Level Objectives with alerts. Identify trends across your support data and metrics.

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Prevent Escalations

Predict and prevent escalations in realtime. See issues across tickets and understand the impact on your customer.

Transform Support from a Cost Center to a Growth Driver

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Focus on Value Delivery

Every customer engagement tracked and measured.

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Operational Intelligence

Real-time visibility of operations to identify trends and avoid service-level disruption.

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Agility

Accelerate process change across people and tools to meet changing business needs.

Discover the Power of Realtime Resolutions