Empower Your Zendesk Agents with Realtime Resolutions
Solve deep technical issues on the fly. When your agents are equipped with contextual product data and automations from TheLoops, first contact resolutions become the norm.
Data is correlated from various sources to identify the customer issue.
Next best action is recommended based on contextual data.
Bi-directional synchronization across tooling and collaboration so information doesn't get lost.
Agents Take Actions With Insights
Increase your agents’ productivity with a suite of predictive analytics. Analyze all of your customer data from operational alerts to service ticket entries to your CRM. No more scrambling through screens. Agents are provided with a complete picture of the customer without ever leaving the Zendesk Agent Workspace.
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Resolve complex product issues faster.
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Reduce escalations.
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Provide observability into customer operations.
Ensure Top Customers, Get Top Service with Impact Segmentation
TheLoops allows you to triage your service ticket backlog with customizable prioritization– customer-at-risk, ticket impact or agent effort. You set segmentations that match your business needs and prioritize the most important tickets to solve first. You can also set service-level objectives which TheLoops will monitor and alert you, ensuring you never miss a beat.
Process Automations Scale Agent Productivity
With every contextual insight, TheLoops serves up the next most likely process steps, whether that is an escalation or merging trending tickets into one. Support operations managers have the agility to adjust process flows in realtime throughout your support systems. By automating process steps and interactions with other applications TheLoops reduces the burden of:
Agent training
Agent issue documentation
Document creation
And many other time consuming operations tasks