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Upskill Your Zendesk Reps, Make Them More Efficient

Make your Zendesk support reps more efficient by bringing all of your support data into a single contextualized pane with Zendesk. With a complete picture, issues get resolved quickly, giving your reps time to empathize with the customer and provide proactive account management.

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TheLoops Makes the Whole Support Team More Efficient

TheLoops doesn't just make your Zendesk rep more efficient, it makes the whole support team better.  It does this by bringing together customer product data from system logs, alerts, CRM, messaging... to combine them into a contextualized view with recommendations for resolutions and workflows all within your Zendesk Workspace.

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    Resolve complex product issues faster.

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    Reduce escalations.

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    Provide observability into customer operations.

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For Support Reps

Reduce handle time with contextual recommendations that identify the source of an issue and how to resolve tickets.

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For Support Managers

Increase efficiency of processes and systems while aligning stakeholders across teams using dashboards and insights.

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For Engineering Managers

Build a product that continuously learns from support engagement helping prioritize features and bug fixes.

Setting Up TheLoops in Zendesk
Is Easy

TheLoops has a user-friendly interface that can be set up without coding. Once installed in your Workspace from the Zendesk App Marketplace it continuously updates and maintains itself.

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See a Zendesk Demo of TheLoops