Overview
A Mission Control Center for Correlating Data, Activities, and Outcomes
TheLoops is an intelligent SupportOps platform. It integrates all of your customer, support and product data to bring context to the entire customer journey in a single mission control center view that allows support leaders to:
- Increase agent quality and productivity
- Identify trends and predict escalations across tickets, accounts and operations
- Adapt and improve customer and internal processes
- Monitor accounts, service-levels and escalations with triggers for alerting
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