Somya Kapoor
CEO and Co-founder
Ben Saitz
Chief Customer Officer
Overview
The transition to digital products has raised the stakes to deliver an exceptional customer experience. Eliminating any friction that may give a customer reason to churn is now key. Friction is coming from a lack of visibility and understanding of your customer as well as the gaps between teams, processes, and tools.
CX leaders from Netskope and TheLoops discuss how to align Support, Success, and Services for a Unified Customer Experience using actionable insights.
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17 minutes
About the speakers
Somya Kapoor
CEO and Co-founder at TheLoops
Somya’s experience spans from building ML and predictive analytics products to product go-to-market at leading companies SAP, ServiceNow and other customer service startups. Her company TheLoops is transforming support operations for modern SaaS businesses. She has been working within the space for 15+ years.
Ben Saitz
Chief Customer Officer at Netskope
Ben has built customer support and success teams for world-class technology companies. He is passionate about customers and finding new ways to help them. . With 20+ years of experience, he is a leader focused on customer trust (earning and renewing it, each and every day), scaling teams helping them reach their full potential.