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Solution BriefThe Voice of Service: A Data-Driven Approach to Customer Support


The complex operations of digital products need to be streamlined with a focus on customer and revenue
retention. By deriving insights from user, support and product data, you can create a powerful signal, the
Voice of Service, to inform and streamline every step of the customer engagement from frontline agent
to customer success to engineering.

The Voice of Service can guide business decisions on bug and feature requests with a clarifying view of revenue and customer impact.

Learn more in this solution brief.

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