Resources

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Future of SupportOps – Increasing Visibility and Efficiency

In this webinar Hanis Suhailah of ServiceRocket and Somya Kapoor of TheLoops discuss the importance of having visibility of operations and actionable insight at every customer touch point.

Collateral: Re-prioritizing Engagement Queues with AI-Scoring for Data-Driven Support

Insights from TheLoops give you the power to score your support experience out-of-the-box and get visibility into sentiment, effort and outcomes so that you can drive efficient growth.

Blueshift Bridges the Gap Between Success, Support and Product with SupportOps

Join us to hear Todd Ilberg of Blueshift and Somya Kapoor of TheLoops discuss how to bridge the data and operational gap between Customer Success, Support and Engineering.

Ada Manages Efficient Growth with SupportOps

Join TheLoops, Ada and PartnerHero for a discussion on how to harness SupportOps to achieve the next level of efficiency and productivity for scaling efficient growth in today’s market.

TSIA Partner Report: State of Technology 2022

TSIA Distinguished Researcher and VP, Technology Ecosystems, John Ragsdale examines the critical success tactics for building profitable XaaS business models.

Collateral: TheLoops Intelligent SupportOps Overview

TheLoops is an intelligent support operations platform that brings context to the entire customer journey, contextualizing product feature data, operational data and customer data.

Collateral: TheLoops Intelligent SupportOps Use Cases Overview

Learn the business use cases showing how TheLoops can transform your support operations. TheLoops is the first intelligent support operations platform to bring product context to support.

White Paper: Delivering Realtime Support Resolutions with TheLoops

TheLoops discusses why SaaS businesses need a fundamentally different customer support model than traditional legacy software companies.

How Upstart Uses Intelligent SupportOps to Personalize Support

TheLoops discusses why SaaS businesses need a fundamentally different customer support model than traditional legacy software companies.

Tapping Disparate Data for Realtime Support Resolutions

Adopting an automated data platform to drive personalization and empathy is critical in today’s support environment, because it empowers companies to stay ahead of rising customer expectations in a highly competitive business environment.

Discover the Power of Real-time Support