In SaaS Business Your Customers Live Connected to Your Technology, Your Support Teams Need to Be Connected Too
SaaS products generate lots of data. And support teams are often siloed, with agents and engineering using different systems for collaboration and engagement adding complexity to the situation.
When every support experience has the potential to impact customer satisfaction, a different support model that focuses on streamlining support operations becomes critical.
Please join us for a lively discussion of the “4 must-haves” for modern SaaS customer support with John Ragsdale, Distinguished Researcher of TSIA, and Somya Kapoor CEO of TheLoops.
Distinguished Researcher, Vice President of Technology Ecosystems, TSIA
CEO and Co-founder of TheLoops