White Paper: Delivering Realtime Support with TheLoops


THERE'S REAL PRESSURE for SaaS businesses to differentiate their offerings with “realtime support” in which a customer's issue is resolved the moment it is raised, or even more ideally, is predicted and prevented from happening at all. The key to real-time support operations is a automated data platform that can:

  • Understand and access product and usage data.
  • Contextualize that data with customer information.
  • Tailor that data for each customer touch point within specific applications.

This white paper examines what an automated data platform can do for support operations and how that can transform a business.

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