In SaaS Your Customers Live Connected to Your Product, Your Support Teams Need to Be Connected Too
SaaS products generate lots of data. And support teams are often siloed, with agents and engineering using different systems for collaboration and engagement adding complexity to the situation.
When every support experience has the potential to impact customer lifetime value, a different support model that focuses on streamlining support operations becomes critical.
This 7 page white paper discusses the new requirements of modern SaaS support.