Transform Your CX Operations

TheLoops is an all-in-one Intelligent platform providing actionable insights for CX teams using prediction and GenAI to increase your team’s productivity

Trusted by the world’s leading SaaS companies

Drive Actionable Insights From Your Support Data

Get real-time prediction, trends, sentiment, topics and more in one easy to use AI platform. Say goodbye to multiple point solutions, manual data dumps and the need for a data engineer.

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Achieve 10x Productivity and Agent Efficiency with GenAI

Fueled by GenAI, TheLoops gives you dynamic next best recommended actions, auto-classification, summarization and more to supercharge your agents performance. Mission Control empowers managers to always understand what’s happening without any delays.

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Auto QA : AI-Driven Quality Assurance With Coaching

100 % QA coverage. SOC II and HIPAA compliant. Integrations with Intercom, Zendesk, Kustomer and more. Plus, the option to manual QA when need be. Learn more about TheLoops Auto QA with built-in coaching.

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Intelligent Collaboration Made Easy with AI

TheLoops makes product feedback analysis, sentiment analysis, bug tracking and prediction of churn immediately available for Success, Product and Engineering across Slack, Jira, Gainsight, and Product Board.

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Real-time Operations Visibility Like You've Never Seen

Analytics are one thing. AI-driven, actionable insights are another. TheLoops provides you with reports in minutes–not days, weeks or months. Powerful dashboards, customer scores, and automated workflows help to access and improve your team’s performance with no delay.

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AI That's Available Right Away

1 Hour

It takes 1 hour to connect your data.

1 Day

It takes 1 day to drive insights.

1 Week

It takes 1 week to start predicting.

1 Hour

It takes 1 hour to connect your data.

1 Day

It takes 1 day to drive insights.

1 Week

It takes 1 week to start predicting.

Benefits of TheLoops

Fast
Deployment

Connect+predict

Easy To
Use

Not a black box

Helps You
Scale

Grow efficiently

Enterprise
Grade

Data is secure

Fast
Deployment

Connect+predict

Easy To
Use

Not a black box

Helps You
Scale

Grow efficiently

Enterprise
Grade

Data is secure

Steven Davis of Gainsight Enterprise Support will speak to his implementation and success with TheLoops AI on July 11th

500 Hours

Saved Per Month

Before TheLoops, Support managers were spending at least 30 hours per week, 120 hours per month assigning cases, looking at schedules across the board, looking at spreadsheets and queues then manually assigning cases based on who we determined the right agent was. Now we have TheLoops AI assigning and routing cases and simultaneously, AI Agent Copilot is also helping agents work much more efficiently. Combined, we are saving close to 500 hours per month!

Steven Davis

Senior Director of Enterprise Support

Built By A Team of AI Experts

Somya Kapoor and Ravi Bulusu

Founders of TheLoops AI

For the past 20 years, we have been building machine learning solutions across multiple verticals. Ravi himself has 26 patents. When you partner with TheLoops, you are gaining a team who understands just how impactful Support data is—a team who helps you leverage AI to make your data actionable and immediately available to your entire team–Support, Success, Product and Engineering–with very little effort.

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TheLoops Protects Your Data

SOC 2 Type 2 Certified

In accordance with the AICPA’s AT-C 315 Compliance Attestation and the Trust Service Criteria for Security, TheLoops is SOC 2 Type 2 compliant. Achieving this standard with an unqualified opinion serves as third-party industry validation that TheLoops provides enterprise-level security for our customer’s data.