The SupportOps Blog
Browse our collection of articles and thought leadership on intelligent CX, AI and customer spotlights.
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Topic Modeling in AI; What is It And How Does It Help CX Teams?
September 06, 2023
CX data provides a wealth of information for companies. Take a moment to stop and think about all of the attributes that occur within support requests: verbal and textual conversations, phone calls, emotional exchanges, time delays, and other types of..

Putting The “Experience” Back in Customer Experience
By Loops 19 July, 2023

Semantic Layers – The Key To AI Powered CX Data Experiences
By Loops 15 July, 2023

More On Topic Modeling, A Form Of AI For Customer Support
By Loops 23 June, 2023

AI In CX: What Does It Mean? Expand Your Knowledge Beyond GenAI
By Loops 15 June, 2023

Empowering Support Teams with AI: 3 Takeaways From Our Fireside Chat With Matt Dunn of SauceLabs
By Loops 12 June, 2023

Beyond Measure: Achieving Team+Leadership Alignment Using Support Insights
By Loops 07 June, 2023

Using Support Insights for Proactive Backlog Management & Escalation Prediction: Fireside Chat With SauceLabs
By Loops 10 May, 2023

Beyond The Bot: Answers on AI for CX
By Loops 01 May, 2023

Bloomreach and TheLoops: AI and Delight
By Loops 17 April, 2023

How Now Series: Understanding RO-AI
By Loops 04 April, 2023

Bridging The Data Gap: Aligning Support and Success
By Loops 27 February, 2023

ServiceRocket Webinar With TheLoops | Scale Your CX
By Loops 23 February, 2023

CX Transformation With The 3 T’s Of Ticketing
By Loops 02 February, 2023

Paypal’s Adoption of AI For CX Shows Us What’s Possible in 2023 & Beyond
By Loops 13 January, 2023

2022 Wrap Up: A letter from the CEO
By Loops 22 December, 2022