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Topic Modeling in AI; What is It And How Does It Help CX Teams?

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Topic Modeling in AI; What is It And How Does It Help CX Teams?

CX data provides a wealth of information for companies. Take a moment to stop and think about all of the attributes that occur within support requests: verbal and textual conversations..

September 06, 2023

Topic Modeling in AI; What is It And How Does It Help CX Teams?

Topic Modeling in AI; What is It And How Does It Help CX Teams?

September 06, 2023

CX data provides a wealth of information for companies. Take a moment to stop and think about all of the attributes that occur within support requests: verbal and textual conversations, phone calls, emotional exchanges, time delays, and other types of..

Putting The “Experience” Back in Customer Experience
Reduction in headcount has forced Support and Success teams to realize just how reliant they...

By Loops 19 July, 2023

Semantic Layers – The Key To AI Powered CX Data Experiences
To fully understand how vital a semantic layer is to powering productive and relevant CX...

By Loops 15 July, 2023

More On Topic Modeling, A Form Of AI For Customer Support
Last week on the TheLoops blog, we introduced topic modeling--an impactful way to leverage...

By Loops 23 June, 2023

AI In CX: What Does It Mean? Expand Your Knowledge Beyond GenAI
AI in CX is a hot topic thanks to Generative AI. But as we shared...

By Loops 15 June, 2023

Empowering Support Teams with AI: 3 Takeaways From Our Fireside Chat With Matt Dunn of SauceLabs
What if you could blink and magically make all of the manual processes that bog...

By Loops 12 June, 2023

Beyond Measure: Achieving Team+Leadership Alignment Using Support Insights
Data silos originate from department silos. Support is resolving, while Success is retaining. Product and...

By Loops 07 June, 2023

Using Support Insights for Proactive Backlog Management & Escalation Prediction: Fireside Chat With SauceLabs
How are Support teams implementing AI? Most of the time, we’re hearing about the...

By Loops 10 May, 2023

Beyond The Bot: Answers on AI for CX
Although we’re halfway through the year, we can officially declare 2023 the year of...

By Loops 01 May, 2023

Bloomreach and TheLoops: AI and Delight
“Mind blowing.” These were the exact words Barnabas Ninaj, Engagement Support L1 Manager, at Bloomreach...

By Loops 17 April, 2023

How Now Series: Understanding RO-AI
“Every dollar we’ve got, we have to keep.” Ben Saitz, Chief Customer Officer of...

By Loops 04 April, 2023

Bridging The Data Gap: Aligning Support and Success
We're bringing our Fireside Chat series back as promised and this time, we've...

By Loops 27 February, 2023

ServiceRocket Webinar With TheLoops | Scale Your CX
The right technology can do more than just increase productivity across your team. With tech...

By Loops 23 February, 2023

CX Transformation With The 3 T’s Of Ticketing
There is no silver bullet to transforming your CX org with AI. Change does take...

By Loops 02 February, 2023

Paypal’s Adoption of AI For CX Shows Us What’s Possible in 2023 & Beyond
Will they stay….or will they go? The entire software industry is abuzz right now...

By Loops 13 January, 2023

2022 Wrap Up: A letter from the CEO
As we wind down the year’s activities and look forward to the happiness that...

By Loops 22 December, 2022