Intelligent CX Accessible To All
TheLoops puts actionable insights back into your System of Record. Browse our list of Integrations here.
Advantages Of TheLoops Platform
No-Code, Low-Code, No Hassle
AI that’s not a black box and doesn’t require a developer.
Your Data Is Always Secure
TheLoops is compliant and enterprise grade ready.
Enhances Your Support Processes
Build workflows & automations to drive efficiency.
The Latest AI Technology
GenAI, prediction, topic modeling, sentiment and more.
No-Code, Low-Code, No Hassle
AI that’s not a black box and doesn’t require a developer.
Your Data Is Always Secure
TheLoops is compliant and enterprise grade ready.
Enhances Your Support Processes
Build workflows & automations to drive efficiency.
The Latest AI Technology
GenAI, prediction, topic modeling, sentiment and more.
FAQs
TheLoops AI brings customer data in from multiple systems of record into one platform. We help your internal Support operations remove data silos, eliminate tedious, manual work and truly understand which customers require prioritization. We purposely built our AI platform from the ground up complete with scoring, topic modeling, anomaly detection, trend analysis, GenAI and much more. With TheLoops, you will be able to predict escalations, prioritize queues, predict CSAT, improve agent efficiency with our Copilot, extract product feedback analysis, proactively manage your backlog and obtain 100% QA coverage. You will never need another point solution again.
No. Although we are a platform that’s extensible, we recommend you start with 1-2 use cases for implementation then expand as your needs and adoption of AI grow.
We do not replace your ticketing solution however, we do enhance the data you can get and share with other parts of your business. For what it’s worth, TheLoops AI has no waitlists or plan requirements for our AI–it’s available to you today. We do replace all of the inefficient manual processes and tasks your team is performing today.
AI-Driven tagging and routing is a focal point for many CX teams. We do provide this and can help you route tickets to the right agents based on skills, availability, product knowledge, complex cases and more.
TheLoops AI has a manager control center where you are able to see clearly and with context how agents are performing, how customers are trending and various types of conversational insights and trends. We’d love to show you what this looks like so you can truly see the impact of this firsthand for yourself.
Chat-GPT has made the use of GenAI widely available in CX but that doesn’t mean that CX teams can use it easily and effortlessly. AI for CX requires many elements: governance and training, data sources, data scientists, customization for your specific business and needs—there are a lot of moving parts. With TheLoops, we have everything ready and built for you. Our team is behind the scenes training the model, maintaining it and customizing it to your business outcomes.
At TheLoops, we understand you may be researching how and where to start. To help you gain some clarity, our CEO+CTO hosted a 45 minute ‘AI for CX Deep Dive’ which we’ve included as a resource below. In it, we discuss FAQ’s around getting started as well as pitfalls to avoid.
We are happy to connect, learn more about your individual needs and share pricing based on our discussion. Please schedule a discovery call with our team to get this going.
Browse Our Resources On TheLoops Platform
30%
Reduction In Cost Per Ticket
“We want a complete overview of what’s happening in our customer’s lifecycle, so that even before contact happens, we proactively reach out and mitigate it. This is where we are partnering with TheLoops to gain these customer journeys through insights then proactively reach out and mitigate the contact even before the contact happens.”
Santosh Addanki
Senior Director of AI and Platforms
