Get ahead of
Escalations with Predictive AI
You can’t fix what you can’t see so we decided to change that. Our prediction of escalation insights ensure that you and your team are aligned with the same real-time view across Support and Engineering.
More Ways We Help You Predict and Prevent
Context That Helps You Know Where To Start
Early Warning Triggers Align CX
Built In Feedback Mechanism With Learning
Sentiment Analysis: Your First Line of Detection
A key factor in prediction of escalation is Sentiment Analysis. TheLoops has 35 signals of sentiment spanning 4 different categories. These insights also help you predict churn. Download our Solution Brief to learn more.
Reduction In Escalations
TheLoops helps us predict escalations and informs us that, “this account is unhappy.” We can quickly tell our Customer Success Managers without having to read emails or look at every ticket that the customer opens. TheLoops helps us get ahead of problems before they become real problems.
Sr. Director Technical Success