Resources for SupportOps

On-Demand Webinar

Eliminating Customer Journey Friction with Preventive Support

PayPal Case Study

Santosh Addanki

Senior Director

PayPal

John Ragsdale

Distinguished Researcher

TSIA

Somya Kapoor

CEO and Co-founder

TheLoops

Industry Report

TSIA Report: The Current and Future State of Voice and Sentiment Analysis

PDF preview

Solution Brief

Make Sentiment Actionable by Understanding Intent

PDF preview

Solution Brief

The Voice of Service: A Data-Driven Approach to Customer Support

PDF preview

On-Demand Webinar

Raising the Stakes in CX, Eliminating Friction

TSIA Envision Talk

Somya Kapoor

CEO and Co-founder

TheLoops

Ben Saitz

Chief Customer Officer

Netskope

On-Demand Webinar

Using AI-Driven Support Insights to Accelerate Product Adoption and Efficient Operations

Upstart Case Study

Tim Kynoch

Senior Product Support Manager

Upstart Auto Retail

Sudha Bala

Head of Customer Success and Support

TheLoops

Solution Brief

Improve CX and Efficiency with Visibility Across Your Support Operations

PDF preview

Solution Brief

Using AI to Deliver Frictionless Support Experiences

PDF preview

On-Demand Webinar

ServiceRocket Increases Visibility and Efficiency with SupportOps

ServiceRocket Case Study

Hanis Suhailah

Director of Support Services

ServiceRocket

Ravi Bulusu

CTO and Co-founder

TheLoops

Solution Brief

Prioritizing Service Request Queues with AI-Scoring

PDF preview

On-Demand Webinar

Blueshift Bridges the Gap Between Success, Support and Product with SupportOps

Blueshift Case Study

Todd Ilberg

Vice President of Customer Success

Blueshift

Somya Kapoor

CEO and Co-founder

TheLoops

On-Demand Webinar

Ada Manages Efficient Growth with SupportOps

Ada Case Study

Sean Peters

Head Client Success and ACX

Ada

Craig Stoss

Senior Operations Manager

Partner Hero

Somya Kapoor

CEO and Co-founder

TheLoops

Industry Report

TSIA Partner Report: State of Technology 2022

PDF preview

Brochure

TheLoops Intelligent SupportOps Platform Overview

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Brochure

TheLoops Intelligent SupportOps Use Cases Overview

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White Paper

Delivering Realtime Support Resolutions with TheLoops

PDF preview

On-Demand Webinar

How Upstart Uses SupportOps to Personalize Customer Engagement

Upstart Case Study

Rahul Bhat

Head of Engineering

Upstart

John Ragsdale

Distinguished Researcher

TSIA

Somya Kapoor

CEO and Co-founder

TheLoops

On-Demand Webinar

Tapping Disparate Data for Realtime Support Resolutions

TSIA Summit Talk

Somya Kapoor

CEO and Co-founder

TheLoops

On-Demand Webinar

Intro to Intelligent SupportOps with TheLoops

TheLoops Mini Webinar

Somya Kapoor

CEO and Co-founder

TheLoops

On-Demand Webinar

4 Must-Haves for Modern SaaS Customer Support

TSIA Partner Webinar

John Ragsdale

Distinguished Researcher

TSIA

Somya Kapoor

CEO and Co-founder

TheLoops

White Paper

4 Must-Haves for Modern SaaS Customer Support

PDF preview