On-Demand Webinars

AI for CX Deep Dive with Ravi Bulusu

Build or Buy—What Should be Your Next Move for Integrating AI in CX?

AI-powered solutions are transforming the customer service landscape, offering benefits for end users, agents, managers, and operations alike. 

However, successfully implementing AI Agent Copilots and other AI technologies requires a strategic approach to encourage agent adoption.

In the next 45 minutes, you’re going to learn from Ravi Bulusu, CTO and CO-Founder of TheLoops AI. Ravi reviews: 

  • How can you use AI in CX to differentiate yourself from competitors
  • How can you integrate AI in CX to get predictive and value driven outcomes at a fraction of a cost in a matter of days
  • Should you build AI in-house or buy a solution?
  • What are some pitfalls to avoid when considering CX for AI?
  • How to upskill your agents and managers in leveraging AI Agent Copilots, Auto QA and more

Enter your name and email address to receive “AI for CX: Do’s and Don’ts” now. 

About the Speakers

Ravi Bulusu

CTO and Co-founder

Ravi is an innovative engineer with extensive expertise in the design and development of distributed computing, realtime analytics and high availability products. TheLoops is Ravi’s sixth start-up. His previous roles include CTO and Head of Engineering at Aisera, Chief Architect at Caspida (acquired by Splunk) and Senior Staff Engineer at VMware. Ravi holds numerous patents including “Dual-path distributed architecture for network security analysis” and “Enterprise security graph”. Ravi has been working in realtime, machine learning for 25+ years.

Somya Kapoor

CEO and Co-founder

CEO and Co-founder at TheLoops

Somya’s experience spans from building ML and predictive analytics products to product go-to-market at leading companies SAP, ServiceNow and other customer service startups. Her company TheLoops is transforming support operations for modern SaaS businesses. She has been working within the space for 15+ years.