We’re creating the future of SaaS customer support

It’s time for a change

SaaS companies move fast, and customer support can have a hard time keeping up. It’s no wonder—most SaaS companies still rely on a traditional support model. Support teams are isolated. Agents are left scrambling across tools to understand what customers are facing, and managers rely on impromptu conversations to prioritize issues. The result is a disjointed, inefficient support experience for both customers and support teams, an experience that all too often results in lost revenue.

Intelligent SupportOps is the answer

TheLoops is an intelligent support operations platform that transforms the support experience, ensuring customer success is at the heart of digital business. It’s contextualizing support data with product and customer data in real-time to provide actionable insights to reps and managers within their tools and workspaces. The only platform that brings context to the entire customer journey, contextualizing product feature data, operational data and customer data. TheLoops actionable insights into the state of support operations helps drive efficiencies with cross-functional teams like success and product, and decreases overall operational costs.

Trusted by the world’s leading SaaS companies

PayPal Bloomreach Blueshift Equinix ServiceRocket Upstart UserTesting

Our Founders

Somya Kapoor and Ravi Bulusu

Somya Kapoor

CEO and Co-founder

Somya's experience spans building ML and predictive analytics products to product go-to-market; this was at SAP and ServiceNow. At ServiceNow, she led expanding the ITSM portfolio to include an AI/ML strategy that included release planning and revenue management. At her previous startup, she was responsible for building an autonomous service desk solution which empower users without the use of service tickets. She is a recurring author for several publications and a speaker at numerous Enterprise Software conferences. She has been working within the space for more than 15 years.

Ravi Bulusu

CTO and Co-founder

Ravi is an innovative engineer with extensive expertise in the design and development of distributed computing, realtime analytics and high availability products. TheLoops is Ravi’s sixth start-up. His previous roles include CTO and Head of Engineering at Aisera, Chief Architect at Caspida (acquired by Splunk) and Senior Staff Engineer at VMware. Ravi holds numerous patents including “Dual-path distributed architecture for network security analysis” and “Enterprise security graph”. Ravi has been working in realtime machine learning for 25+ years.

Our Investors

Dell Technologies Capital Tidal Ventures WestWave Capital