It’s time for a change
SaaS companies move fast, and customer support can have a hard time keeping up. It’s no wonder—most SaaS companies still rely on a traditional support model. Support teams are isolated. Agents are left scrambling across tools to understand what customers are facing, and managers rely on impromptu conversations to prioritize issues. The result is a disjointed, inefficient support experience for both customers and support teams, an experience that all too often results in lost revenue.
Intelligent SupportOps is the answer
TheLoops is an intelligent support operations platform that transforms the support experience, ensuring customer success is at the heart of digital business. It’s contextualizing support data with product and customer data in real-time to provide actionable insights to reps and managers within their tools and workspaces. The only platform that brings context to the entire customer journey, contextualizing product feature data, operational data and customer data. TheLoops actionable insights into the state of support operations helps drive efficiencies with cross-functional teams like success and product, and decreases overall operational costs.