See beyond your support stack
TheLoops integrates product signals and customer data so you can understand what's happening outside your support tools without a data scientist.
Explore Operations VisibilitySupercharge your Support Operations with AI
TheLoops Intelligent Support Operations platform provides visibility, insights and automations across your support stack. Drive operational efficiency while utilizing insights to retain revenue and customers.
Trusted by the world’s leading SaaS companies
Know your
leading indicators
TheLoops Impact Analysis scores every customer interaction based on revenue at risk, sentiment, and product usage so you can make real-time decisions that drive business outcomes.
Explore Impact Analysis
Get ahead of escalations
TheLoops Escalation Prediction identifies at-risk tickets before they escalate, enabling your team to deliver proactive support and protect revenue.
Explore Escalation Prediction
Build your support workflows
TheLoops low-code platform lets you configure processes and automate resolutions without the need of an engineer.
Explore Support Workflows
Upskill your agents
TheLoops Agent Assist & Monitoring delivers insights and context alongside tickets for agents, and detailed agent performance reports and conversation views for managers.
Explore Agent Assist & Monitoring
25%
reduction in customer churn with risk scoring
“Our teams struggled with siloed tools that gave us different versions of the truth. TheLoops not only brings all teams on one page with respect to customer health but also helps us predict and prevent customer churn which was not possible before.”
Sr. Support Manager
67%
reduction in the number of escalations
“TheLoops has improved the efficiency of our escalation process and has helped bridge priorities between our Client Success team and Product & Engineering organization by stitching together the data that matters most to each of those teams.”
Director of Global Support
3X
more visibility into Support Operations
“I used to have to go to several different systems to run monthly reports. With TheLoops, I can do this in one place.”
Customer Support Manager
40%
reduction in customer churn with insights
“TheLoops is helping run the AI on Zendesk and Jira tickets and combine that with CRM data to give us customer insights in a contextual way. This is invaluable to our CSMs and this is the first thing they look at every day.”
VP of Customer Success
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