Supercharge your Support Operations with AI

TheLoops Intelligent Support Operations platform provides visibility, insights and automations across your support stack.

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Trusted by the world’s leading SaaS companies

See beyond your support stack

TheLoops integrates product signals and customer data so you can understand what's happening outside your support tools without a data scientist.

Explore Operations Visibility

Know your
leading indicators

TheLoops Impact Analysis scores every customer interaction based on revenue at risk, sentiment, and product usage so you can make real-time decisions that drive business outcomes.

Explore Impact Analysis

Get ahead of escalations

TheLoops Escalation Prediction identifies at-risk tickets before they escalate, enabling your team to deliver proactive support and protect revenue.

Explore Escalation Prediction

Build your support workflows

TheLoops low-code platform lets you configure processes and automate resolutions without the need of an engineer.

Explore Support Workflows

Upskill your agents

TheLoops Agent Assist & Monitoring delivers insights and context alongside tickets for agents, and detailed agent performance reports and conversation views for managers.

Explore Agent Assist & Monitoring

25% reduction in customer churn with risk scoring

“Our teams struggled with siloed tools that gave us different versions of the truth. TheLoops not only brings all teams on one page with respect to customer health but also helps us predict and prevent customer churn which was not possible before.”

Sr. Support Manager

Read Upstart's story

67% reduction in the number of escalations

“TheLoops has improved the efficiency of our escalation process and has helped bridge priorities between our Client Success team and Product & Engineering organization by stitching together the data that matters most to each of those teams.”

Director of Global Support

Read Ada's story

3X more visibility into Support Operations

“I used to have to go to several different systems to run monthly reports. With TheLoops, I can do this in one place.”

Customer Support Manager

Read ServiceRocket's story

40% reduction in customer churn with insights

“TheLoops is helping run the AI on Zendesk and Jira tickets and combine that with CRM data to give us customer insights in a contextual way. This is invaluable to our CSMs and this is the first thing they look at every day.”

VP of Customer Success

Read Blueshift's story

Get started today

Our library of no-code integrations makes it quick and easy to get started—no technical skills required.

Request a Demo

Supercharge your Support Operations with AI

Trusted by the world’s leading SaaS companies

See beyond your support stack

Know yourleading indicators

Get ahead of escalations

Build your support workflows

Upskill your agents

Get started today

Know your
leading indicators