Transform Your CX Operations

TheLoops is an all-in-one Intelligent platform providing actionable insights for CX teams using prediction and GenAI to increase your team’s productivity

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Trusted by the world’s leading SaaS companies

Drive Actionable Insights From Your Support Data

Get real-time prediction, trends, sentiment, topics and more in one easy to use AI platform. Say goodbye to multiple point solutions, manual data dumps and the need for a data engineer.

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Achieve 10x Productivity and Agent Efficiency with GenAI

Fueled by GenAI, TheLoops gives you dynamic next best recommended actions, auto-classification, summarization and more to supercharge your agents performance. Mission Control empowers managers to always understand what’s happening without any delays.

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Predict and Prevent Escalations

Prediction helps you stay ahead of the curve, never behind it. TheLoops identifies at-risk tickets before they escalate, enabling your team to deliver proactive support and protect revenue.

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Intelligent Collaboration Made Easy with AI

TheLoops makes product feedback analysis, sentiment analysis, bug tracking and prediction of churn immediately available for Success, Product and Engineering across Slack, Jira, Gainsight, and Product Board.

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Real-time Operations Visibility Like You've Never Seen

Analytics are one thing. AI-driven, actionable insights are another. TheLoops provides you with reports in minutes–not days, weeks or months. Powerful dashboards, customer scores, and automated workflows help to access and improve your team’s performance with no delay.

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AI That's Available Right Away

1 Hour

It takes 1 hour to connect your data.

1 Day

It takes 1 day to drive insights.

1 Week

It takes 1 week to start predicting.

1 Hour

It takes 1 hour to connect your data.

1 Day

It takes 1 day to drive insights.

1 Week

It takes 1 week to start predicting.

Benefits of TheLoops

Fast
Deployment

Connect+predict

Easy To
Use

Not a black box

Helps You
Scale

Grow efficiently

Enterprise
Grade

Data is secure

Fast
Deployment

Connect+predict

Easy To
Use

Not a black box

Helps You
Scale

Grow efficiently

Enterprise
Grade

Data is secure

40%

Reduction In Customer Interactions

There are countless things that TheLoops can help you achieve. We have been able to save 2 hrs per agent per week and reduce the number of interactions by 40% using their AI Assisted Support alone. We have also added a Support risk score into the prediction of churn for our Success teams as well.

Greg Giletto

Head of Customer and Product Support, Global

Built By A Team of AI Experts

Somya Kapoor and Ravi Bulusu

Founders of TheLoops AI

For the past 20 years, we have been building machine learning solutions across multiple verticals. Ravi himself has 26 patents. When you partner with TheLoops, you are gaining a team who understands just how impactful Support data is—a team who helps you leverage AI to make your data actionable and immediately available to your entire team–Support, Success, Product and Engineering–with very little effort.

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TheLoops Protects Your Data

SOC 2 Type 2 Certified

In accordance with the AICPA’s AT-C 315 Compliance Attestation and the Trust Service Criteria for Security, TheLoops is SOC 2 Type 2 compliant. Achieving this standard with an unqualified opinion serves as third-party industry validation that TheLoops provides enterprise-level security for our customer’s data.