Intelligent Support Operations

For Modern SaaS Businesses

loops-hero-infinity-widgets

Traditional Customer Support Doesn’t Work Any More

Stop wasting time using Alt-Tab across applications, and pulling reports from various tools. TheLoops resolves product issues faster, upskills agents, and provides real-time visibility across support operations.

Connected Support Reps

Resolve Complex Issues Faster, Smarter

Support reps work with lots of data in diverse tools to identify the customer issue. TheLoops helps reps work efficiently by analyzing signals to recommend resolutions and actions.

  • connectedreps-icon

    React quickly with instant problem discovery.

  • connectedreps-icon

    Contextualized product data brought into the tools you use.

  • connectedreps-icon

    Reduce Average Handle Time without multiple tool logins.

loops-supportreps-widget
analytics-widgets

Real-time Operational Analytics

Deliver End-to-End Visibility and Efficiency

TheLoops removes silos and enables process improvements  for support managers and engineering leaders.

  • analytics-icon

    Drive alignment across engineering and support.

  • analytics-icon

    Monitor, report and act on every customer issue within the resolution process.

  • analytics-icon

    Prioritize feature requests and bug fixes.

  • analytics-icon

    Understand the impact of every customer interaction on the organization.

Intelligent Collaboration

Bring DevOps, Engineering and Support All in the Loop

Collaborate across the organization to resolve customer issues faster, while maintaining active state of issue resolution. TheLoops ticks all the boxes.

  • collab-icon

    Continuously learn from cross-organization resolutions.

  • collab-icon

    Get notified of state change to customer issues.

  • collab-icon

    Understand representative journey for process improvement.

collab_widgets

Save Money

Fast Time to Ramp-Up Reps

Save Time

Reduce Process Complexity

Engineering Partnership

Data-driven Decision-Making

Contextualized View of Support Issues Within the Tool of Your Choice

TheLoops integrates directly with popular ticketing systems extending your existing investments.

Zendesk_logo

Upskill
Support Reps

jira

Accelerate Resolutions

intercom

Enrich Conversations

salesforce-logo-445x312v

Upskill Service Reps

Step Up to Intelligent Support Operations Today