Real-time insights empower your team to excel and deliver high quality, exceptional experiences at lightning speed.
More than just data on display, TheLoops AI Agent Copilot guides your agents through each case with precision and efficiency
Instant Understanding Effective Resolutions
- Decrease Mean Time to Resolution (MTTR) with AI-powered next-step suggestions
- Streamline workflows by eliminating manual tasks like case discovery and system switching
- Harness the power of our resolution graph, built from your past interactions, knowledge, and support processes, to guide agents towards accurate, swift solutions
- Connect multiple sources all delivered contextually within agent workspaces
Multiple Summaries For Smarter Support
- Understand the customer’s issue right then and there
- Historical summaries show what’s already been attempted or discussed, helping agents avoid redundant steps
- Resolution summaries enable agents to act quickly and confidently in resolving the current case
- Tap into knowledge, community and other sources to help your agents use even more to action on
AI Powered
Quality Content
- Help agents write clearly and accurately while customizing tone to match your brand voice and specific issue types
- Easily detect feature requests and share them with your product team in real-time
- Generate knowledge with each case closing for your team to review
- Connect as many knowledge sources as you’d like whether that’s Confluence, Jira even your help center
Managers and Agents Take Informed Action
- Instantly show agents topics, symptoms, impact, sentiment, and feedback to take actions
- Insights from Copilot help agents prioritize their queues ensuring critical cases come first
- TheLoops makes it effortless for Managers to understand trending topics and highlight early warning indictors
$0K
Cost Saving for one team alone.
0%
Increased efficiency for another support org.
0%
Increased CSAT from 4.1 to 4.6 Auto QA coverage
Additional Benefits
TheLoops AI Agent Copilot benefits agents of all experience levels. Here’s how.
Ramp New Agents Faster
Ramp up fast with AI-powered guidance, giving new agents instant insights and confidence to handle complex cases from day one.
Real-Time Coaching
Combine AI Agent Copilot with AutoQA for real-time coaching and instant feedback, driving continuous agent improvement without manual reviews.
10x Efficiency Boost
Boost your support teams’ efficiency by 10x with AI Agent Copilot, eliminating repetitive tasks so agents can focus on fast, impactful resolutions.
37%
Increase in Agent Efficiency
“I’ve never seen a Support team that was hired to capacity or had idle time on their hands. TheLoops AI Agent Copilot has made our team more efficient, and it also makes agents more productive and happier. We calculated about 8 hours per week that was saved by sharing where the issues were right there within the agents’ workflows-–they never had to leave their ticketing solution which was key.”
Christina Augustine
Chief Operating Officer
Resources for AI Agent Copilot
