On-Demand Webinars

AI in CX—Bloomreach's Journey from Efficiency to Strategic Impact

Discover how a leading e-commerce software company improved its customer experience using AI, turning support from a cost center into a strategic powerhouse.

In this exclusive webinar, Christina Augustine, COO of Bloomreach, reveals the company's approach to AI adoption in customer experience.

Learn how Bloomreach moved beyond traditional efficiency metrics to change its entire post-sales journey, creating a ripple effect of improvements across the organization.

In the next 45 minutes, you’ll learn:

  • Discover how Bloomreach used AI not just to increase the productivity gains, but to also help their support team with contextualized data
  • Listen how Bloomreach shared critical support insights across success and product teams, driving aligned company-wide focus on ROI and CSAT
  • Understand the importance of setting realistic expectations and managing AI adoption in phases, ensuring sustainable success and team buy-in
  • Learn how Bloomreach used TheLoops AI to change their support function from transactional to consultative, elevating the role of support in the customer journey

About the Speakers

Christina Augustine

COO, Bloomreach

Somya Kapoor

CEO and Co-founder

CEO and Co-founder at TheLoops

Somya’s experience spans from building ML and predictive analytics products to product go-to-market at leading companies SAP, ServiceNow and other customer service startups. Her company TheLoops is transforming support operations for modern SaaS businesses. She has been working within the space for 15+ years.