Real-time insights empower your team to excel and deliver high quality, exceptional experiences at lightning speed.
More than just data on display, TheLoops AI Agent Copilot guides your agents through each case with precision and efficiency
Context From Multiple Data Sources
Instant Understanding Effective Resolutions
- Decrease Mean Time to Resolution (MTTR) with AI-powered next-step suggestions
- Streamline workflows by eliminating manual tasks like case discovery and system switching
- Harness the power of our resolution graph, built from your past interactions, knowledge, and support processes, to guide agents towards accurate, swift solutions
- Connect multiple sources all delivered contextually within agent workspaces
Case, History and Time Resolutions
Multiple Summaries For Smarter Support
- Understand the customer’s issue right then and there
- Historical summaries show what’s already been attempted or discussed, helping agents avoid redundant steps
- Resolution summaries enable agents to act quickly and confidently in resolving the current case
- Tap into knowledge, community and other sources to help your agents use even more to action on
Generate Replies, Knowledge and More
AI Powered
Quality Content
- Help agents write clearly and accurately while customizing tone to match your brand voice and specific issue types
- Easily detect feature requests and share them with your product team in real-time
- Generate knowledge with each case closing for your team to review
- Connect as many knowledge sources as you’d like whether that’s Confluence, Jira even your help center
Complete Case Intelligence
Managers and Agents Take Informed Action
- Instantly show agents topics, symptoms, impact, sentiment, and feedback to take actions
- Insights from Copilot help agents prioritize their queues ensuring critical cases come first
- TheLoops makes it effortless for Managers to understand trending topics and highlight early warning indictors
Gain exceptional user experience & reduce support costs.
40%
Reduction in Customer Interactions
There are countless things that TheLoops can help you achieve. We have been able to save 2 hrs per agent per week and reduce the number of interactions by 40% using their Copilot alone. We have also added AutoQA and a Support risk score into prediction of churn for our Success teams as well.
Greg Giletto
Director of Support
Resources for AI Agent Copilot
