One Platform
Multiple AI Agents
Endless Efficiency

IFS Loops is the agentic execution layer that integrates AI Agents into your enterprise CX workflows. Built to work with your data and systems, not replace it.

Enterprise CX platform,
engineered for impact.

IFS Loops platform provides 24/7 agentic AI layer that raises quality, speeds time to resolve, and lowers cost without disrupting current tech stack. It learns your business context and orchestrates AI automations across your systems with governance built in.

Cross‑System Orchestration & Execution

Coordinates actions across CRM, ticketing, knowledge, and other tools.

Designed for complex, high-volume operations

Multiple teams, regions, queues, and workflows with consistency.

Governed & Secure Industrial-grade AI

Access controls ensure actions are auditable, explainable, and compliant.

Domain‑Specificity & Contextual Intelligence

Understands CX context to make the right decision at the right moment.

TheLoops AI provides AI Agents to help your human agents resolve complex Support cases and start right with recommended actions to take. AI Agents connect to multiple data sources including Zendesk, Jira, Salesforce, Intercom, Confluence and more. Example of TheLoops AI Agent providing help to a human agent within their workspace

Achieve 10x Productivity and Boost Agent Efficiency

Agent Assist Copilot doesn’t just assist agents, it amplifies their expertise right within their workspaces. Resolve complex cases faster, more consistently, and with greater impact on your bottom line.

Explore Agent Assist Copilot

Looking for an AI Agent to help with AutoQA? TheLoops AI provides 100% QA coverage, real-time agent coaching and predicted CSAT.

Auto QA Analyst: Smarter Insights, Stronger CX

Auto QA Analyst is your always-on AI agent, helping Support Managers monitor, guide, and elevate the performance of human agents and bots.

Explore Auto QA Analyst

As part of their agent assist skills, TheLoops AI Agents can help managers and human agents with knowledge generation. First, they can uncover knowledge gaps, then they can suggest articles and drafts for humans to edit and review.

Knowledge That Evolves With Every Interaction

Access ease and speed when it comes to knowledge management and maintenance. IFS Loops creates drafts and articles with each case closing.

Explore Knowledge Generation

AI Autopilot by TheLoops AI, a self-service customer support agent, is self-learning. Boost its accuracy and performance with TheLoops AI Auto QA bot governance.

Self‑Service That Resolves, Not Deflects

Deliver fast, accurate resolutions automatically. AI Autopilot uses case history and customer context to resolve issues, escalate when needed, and improve with every interaction.

Explore AI Autopilot

Key Integrations Include These And More

Access to multiple data sources helps our AI provide context, make informed decisions, and seamlessly integrate into workflows which ensures greater accuracy, faster learning, and more proactive operations.

Zendesk

Customer service platform.

Jira

Issue tracking and agile project management platform.

Salesforce

Customer relations and service management platform.

Intercom

Modern customer service software.

Gainsight

Customer success and product experience software

Browse Our Integrations Page

1% to 100%

Tickets QA'd

Quote In less than 90 days of implementing TheLoops, we went went from 1% of tickets QA’d to 100% but that wasn’t all. Our CSAT also jumped up from 4.1% to 4.6%. Automated Quality Assurance from TheLoops helped us really truly see where training could be provided–-and we could dig further into specifics and gaps much quicker at scale.

Monika Aufdermauer

VP, User Success

30%

Reduction In Escalations

Quote We now have insights in real time, not as a reaction to something that has happened. And our teams are aligned. We all prevent customer churn before it becomes a risk and we’re also able to prioritize as soon as specific account needs attention.

Lakshmi Rao

Sr. Director Technical Success

Day 1

Value

Quote TheLoops Al has transformed our operations, saving us countless hours of manual analysis and enabling us to deliver the best customer experience.

Genady Rashkovan

Vice President of Support