The SupportOps Blog

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AI in Action Recap Part 1: How To Implement AI in 2025 and Beyond

This blog is part 1 of a 2 part summary of TheLoops online event “AI in Action” where nine CX leaders shared best practices, real-world wisdom and advice for..

Dec 07, 2024
AI in Action | Event Recap 3
Welcome to the third and final piece in TheLoops AI in Action recap series. You...

By Loops 20 December, 2024

AI in Action: CX Leaders Share AI Use Cases and Their Real-World Results
Welcome to the second piece in TheLoops AI in Action recap series. You can read...

By Loops 13 December, 2024

TSIA Envision 2024 Recap
The AI Revolution Is In Full Swing: Are You And Your Team Fully Embracing It...

By Loops 31 October, 2024

From Basic to Agentic: Choosing the Right AI Copilot for Customer Support
The rise of AI has highlighted areas where it can make the most impact with...

By Loops 07 September, 2024

Rethinking Support Operations and Day To Day Productivity With The Help of AI
This is a high-level recap of TheLoops Fireside Chat series, “Real Leaders, Real...

By Loops 17 August, 2024

AI in Customer Experience: Why Waiting for Perfection is Holding You Back
Given our line of work, we've had the privilege of interviewing support leaders who...

By Loops 29 July, 2024

Learn How Gainsight Saves 500 Hours Monthly, Boosts Efficiency by 5% with AI-Driven Operations
The buzz surrounding AI for CX is taking on a new tone. Leaders no longer...

By Loops 17 July, 2024

Go Beyond The Hype—5 Practical Steps for AI Integration From A Customer Support Leader
One of the biggest challenges Support leaders face is deciding where and how to begin...

By Loops 05 July, 2024

Reinventing Support with AI: How Bloomreach Aligned Their Support and Success Teams With TheLoops 
This is a high-level recap of TheLoops Fireside Chat series, “From Early Adoption To...

By Loops 03 July, 2024

How Customer Experience Teams Can Adopt AI Successfully
This is a high-level recap of TheLoops Fireside Chat series, “AI for CX: Do...

By Loops 31 May, 2024

TheLoops AI and Gainsight: How One Leader Is Combining Both To Align Support and Success
AI is transforming the day to day functions of so many roles especially within Customer...

By Loops 02 May, 2024

Smart Metrics Are The New Standard For CX+Support: Here’s How They’re Measured and Defined 
This blog on smart metrics is a recap from TheLoops Fireside chat conversation with Craig...

By Loops 02 April, 2024

How Can You Increase Personalization and Efficiency with TheLoops AutoQA
In our last blog, we talked about how Quality Assurance for customer support has come...

By Loops 29 March, 2024

What Is AI-Driven Support Operations? And How Can Organizations Adopt It?
This blog is a Fireside Chat Recap from our conversation with Declan Ivory, VP of...

By Loops 02 March, 2024

AI Agent Copilot: The Best Solution for Optimizing Your Customer Support Team’s Efficiency
The role of a customer support agent is challenging. Every day, you deal with recurring...

By Loops 26 February, 2024