The SupportOps Blog

Browse our collection of articles and thought leadership on intelligent CX, AI and customer spotlights.
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Learn How Gainsight Saves 500 Hours Monthly, Boosts Efficiency by 5% with AI-Driven Operations

The buzz surrounding AI for CX is taking on a new tone. Leaders no longer question whether or not AI drives productivity. Instead, they want to know how to measure..

Jul 17, 2024

TSIA Envision 2024 Recap

The AI Revolution Is In Full Swing: Are You And Your Team Fully Embracing It...

By Loops 31 October, 2024

From Basic to Agentic: Choosing the Right AI Copilot for Customer Support

The rise of AI has highlighted areas where it can make the most impact with...

By Loops 07 September, 2024

Rethinking Support Operations and Day To Day Productivity With The Help of AI

This is a high-level recap of TheLoops Fireside Chat series, “Real Leaders, Real...

By Loops 17 August, 2024

AI in Customer Experience: Why Waiting for Perfection is Holding You Back

Given our line of work, we've had the privilege of interviewing support leaders who...

By Loops 29 July, 2024

Go Beyond The Hype—5 Practical Steps for AI Integration From A Customer Support Leader

One of the biggest challenges Support leaders face is deciding where and how to begin...

By Loops 05 July, 2024

Reinventing Support with AI: How Bloomreach Aligned Their Support and Success Teams With TheLoops

This is a high-level recap of TheLoops Fireside Chat series, “From Early Adoption To...

By Loops 03 July, 2024

How Customer Experience Teams Can Adopt AI Successfully

This is a high-level recap of TheLoops Fireside Chat series, “AI for CX: Do...

By Loops 31 May, 2024

TheLoops AI and Gainsight: How One Leader Is Combining Both To Align Support and Success

AI is transforming the day to day functions of so many roles especially within Customer...

By Loops 02 May, 2024

Smart Metrics Are The New Standard For CX+Support: Here’s How They’re Measured and Defined

This blog on smart metrics is a recap from TheLoops Fireside chat conversation with Craig...

By Loops 02 April, 2024

How Can You Increase Personalization and Efficiency with TheLoops AutoQA

In our last blog, we talked about how Quality Assurance for customer support has come...

By Loops 29 March, 2024

What Is AI-Driven Support Operations? And How Can Organizations Adopt It?

This blog is a Fireside Chat Recap from our conversation with Declan Ivory, VP of...

By Loops 02 March, 2024

AI Agent Copilot: The Best Solution for Optimizing Your Customer Support Team’s Efficiency

The role of a customer support agent is challenging. Every day, you deal with recurring...

By Loops 26 February, 2024

KOHO's Success Story: Transforming Customer Support Quality Assurance and CX Ops with TheLoops AI

Read this Fireside Chat recap to learn how KOHO went from 1% of their support...

By Loops 31 January, 2024

Moving From Metrics To Impact: Evolve Your CX With AI in 2024 (Free Guide)

2023 has come to a close but the adoption of AI in CX is nowhere...

By Loops 06 January, 2024

Automated Customer Support QA: AI-Driven and Here To Stay

Quality Assurance is such a vital component of Customer Support satisfaction. And yet, the current...

By Loops 07 December, 2023