Somya Kapoor, CEO of TheLoops (an IFS company), joins AI Agents panel to share how agentic AI is transforming industrial and other mission critical operations.
Las Vegas, NV, August 2025 – At the 7th annual Ai4 conference, IFS, the leading provider of enterprise cloud and Industrial AI software, will spotlight how its recent acquisition of TheLoops is bringing AI agents to industrial operations, representing a fundamental shift from enterprise software that tracks work to software that actually performs the work.
As part of the Ai4 programming, Somya Kapoor, CEO of TheLoops, an IFS company, will join a panel to discuss how to scale GenAI and autonomous “digital teammates” on Wednesday, August 13th from 10:40 am–11:25 am.
From Customer Experience to Industrial Operations
IFS initially leveraged TheLoops Agentic platform as a customer, realizing significant gains across backend customer experience operations.
“We solved complex workflow management in customer experience and the IFS team were leading the way with adoption internally. As we worked closer together, it became clear that these very environments demand the same precision and reliability needed in industrial settings. The autonomous decision-making capabilities we developed for CX translate directly to industrial challenges – maintenance scheduling, supply chain coordination, knowledge generation, regulatory compliance.”
— Somya Kapoor
Recognizing the potential to bring this proven technology to mission-critical industries such as manufacturing, aerospace, utilities and field services, IFS acquired TheLoops this past June.
Conference Panel Focus: Practical Implementation
Somya Kapoor’s August 13th session will address key topics targeted towards enterprise leaders, many who are, “under pressure to turn GenAI and AI agents into scalable, secure, and high-impact tools across their organizations,” according to the panel description.
“As companies move from proof-of-concepts to piloting and full-scale deployment, CAIOs, CIOs, and IT executives need practical guidance on navigating this critical transition. In this panel, distinguished experts will share how they are leading the charge—architecting the infrastructure, aligning stakeholders, and successfully deploying AI agents across key business functions.”
Industrial AI Agent Market Context
The industrial AI market faces unique challenges compared to consumer-facing AI applications. Asset-intensive industries require AI systems that understand operational context, comply with strict regulations, and integrate with existing enterprise systems while maintaining security and reliability standards.
IFS’s position serving manufacturing, energy, utilities, and other mission-critical sectors, combined with TheLoops’ proven agentic capabilities, creates what industry analysts see as a significant market advantage in bringing autonomous AI to industrial operations.
Additionally, Somya Kapoor’s previous experience and track record building AI applications at SAP, ServiceNow, as well as TheLoops, will help attendees understand this new world of digital co-workers, governance and change management.
Ai4 Panel Details:
- Panel: Scaling GenAI and AI Agents Across The Enterprise
- Company Speaker: Somya Kapoor, CEO, TheLoops, an IFS company
- Date: Wednesday, August 13th
- Time: 10:40 am–11:25 am
- Event: Ai4.io Conference. TheLoops, an IFS company, will also be exhibiting at booth 143.
About IFS
IFS develops enterprise software for companies in manufacturing, energy, utilities, and other asset-intensive industries. The company’s cloud platform spans ERP, asset management, supply chain, and field service operations, serving over 7,000 employees across 80 countries. IFS acquired TheLoops in June 2025 to integrate agentic AI capabilities into its industrial software portfolio.
Media Contacts
EUROPE / MEA / APJ:
Adam Gillbe
IFS, Director of Corporate & Executive Communications
Email: adam.gillbe@ifs.com
NORTH AMERICA / LATAM:
Mairi Morgan
IFS, Director of Corporate & Executive Communications
Email: mairi.morgan@ifs.com
