On-Demand Webinars

Building AI Enabled Support Teams On-Demand Session

Lead by Example: Building Future-Ready AI Enabled Teams

AI isn’t just changing CX—it’s reshaping how teams operate, collaborate, and lead. But with rapid advancements, how do you stay ahead?

In this on-demand fireside chat, CX leaders Kenji Hayward (Front) and Mariena Quintanilla (Mellonhead) reveal how to:

  • Upskill teams by aligning AI tools with daily workflows and fostering “digital coworker” adoption.
  • Shift from firefighting to strategic leadership to unlock high-impact projects and cross-functional influence.
  • Start small then scale fast with use cases like Intelligent routing, Knowledge generation and QA that drive compounding ROI.
  • Turn support insights into revenue drivers by surfacing real-time customer data for product, marketing, and executive teams.

Stop drowning in AI hype. Get actionable frameworks, real-world examples, and confidence to future-proof your team.

Watch the on-demand replay now to transform AI from a buzzword into your team’s superpower.

Fill out the form below to access the session today.

About the Speakers

Kenji Hayward

Senior Director of Customer Support,

Mariena Quintanilla

Founder, Mellonhead