Laying the Groundwork for AI

The race to implement AI into customer support is on—and the winners will redefine efficiency, agent satisfaction, and CX impact. Join Anthony, Director of Customer Support at Energage, alongside Matt from TheLoops, as they pull back the curtain on their hands-on journey from proof-of-concept to full rollout. In this recap you’ll discover:

• How to orchestrate change management—from seeding early conversations to gamifying feedback—to boost agent adoption
• The ROI scenarios that you need to consider to evaluate investing in AI v/s headcount
• Ongoing optimization practices for evolving your AI strategy and staying ahead of competitors

Watch the on-demand session recap now and to understand the best practices for implementing AI for your team.