Planning for 2025 With AI Top Of Mind

As you face next year’s CX planning, you might be asking yourself ‘How do we start integrating AI strategically, focusing on areas in CX where it can provide immediate value while also preparing for future adoption?’

It’s a fork in the road moment for many leaders, whether B2B or B2C.

To help provide some planning frameworks, AI best practices and ways to involve your team, access this 45 minute interview between Mark McKercher, VP of Global Support at Sovos, and Samantha Bellach, Director of Technical Support at Lyra Health.

During this discussion, you’ll learn:

• How To Hone In On Agent Efficiency By Replacing High Effort, Manually Intensive Work
• Planning And Change Management Frameworks
• Ensuring You Do Your Due Diligence on AI Agent Copilots
• Realistic Yet Optimistic Expectations for AI Accuracy
• Leveraging AI To Work Cross-Functionally With Product and Engineering