The Supplier Communication is one of the agentic skills that enables the Digital Worker to automatically follow up on unanswered or delayed email threads to drive resolution, updates, or next steps — without human intervention.
Overview
How it works: It monitors inboxes or case threads, detects when a response is overdue, and sends timely, context-aware follow-up messages to the right stakeholders.
What it enables:
- Reduces manual follow-up work for agents and reps
- Keeps cases and tasks moving forward
- Ensures accountability across internal teams or with customers
- Improves resolution speed by removing communication bottlenecks
What This Skill Enables:
Microsoft Outlook
Gmail
CRM
Salesforce
ServiceNow
Hubspot
ERP
IFS
Microsoft Dynamics
Images
Adobe
Microsoft Powerpoint
Microsoft Word
Collaboration
Slack
Microsoft Teams
Documents
IFS
Benefits and Outcomes:
- Reduces delays in communication: Automatically follows up with suppliers or internal teams when POs, RFQs, or confirmations are pending — preventing supply chain bottlenecks.
- Improves SLA adherence: Ensures customers, field service teams, or partners get the updates they need on time, improving customer satisfaction and contract performance.
- Boosts operational efficiency: Frees up human teams from chasing responses so they can focus on value-added work, improving productivity and margin.
- Enhances visibility and accountability: Keeps threads from falling through the cracks and escalates when needed — helping teams resolve issues faster and avoid downtime.
