Knowledge Q+A is one of the agentic skills that enables a Digital Worker to deliver instant, accurate answers to complex questions from any connected resource — eliminating the need for time-consuming manual searches.
How it works:
It indexes knowledge bases, documents, historical tickets, manuals, and system data. When asked a question, it retrieves the most relevant, verified information and responds in context, directly within the knowledge worker’s workflow.
What it enables:
- Gives knowledge workers quick, accurate answers
- Reduces repeat questions and knowledge silos
- Improves self-service adoption
- Speeds up onboarding and training of new team members
What This Skill Enables:
ERP
IFS
Microsoft Dynamics
Knowledge
Microsoft Sharepoint
Confluence
Notion
Benefits and Outcomes:
- Faster problem-solving: Cuts down the time employees spend hunting across disconnected systems, giving them immediate access to the knowledge they need to act quickly and confidently.
- Consistent, high-quality responses: Ensures every team member has answers that align with company standards, policies, and documentation.
- Higher productivity: Eliminates repetitive knowledge lookups and manual searches, freeing employees to focus on higher-value work that drives innovation and growth.
- Improved experience for employees and customers: Provides instant, reliable answers across internal tools and external channels, reducing friction, saving time, and creating a smoother experience for everyone who interacts with the business.
