Today marks a pivotal moment in TheLoops journey.
I’m thrilled to announce that we have joined forces with IFS, a global provider of enterprise cloud and Industrial AI software, recognized for it’s strength in helping companies orchestrate their people, customers, and assets across Enterprise Asset Management, Field Service Management, ERP, and Enterprise Service Management.
This partnership and acquisition represents an incredible opportunity to accelerate our mission of making AI agents accessible, secure, and transformative for every enterprise.
As a customer of TheLoops, IFS has experienced the benefits of our AI Agentic platform firsthand.
They are also widely recognized as leaders and best in class by analysts within all their respective segments as well.
From Humble Beginnings To This Moment
When Ravi and I started TheLoops in 2020, we had a simple but ambitious vision: to build a platform that helps build autonomous AI agents drive business outcomes.
We saw enterprise teams struggling with fragmented AI solutions that promised automation but delivered confusion.
We believed there had to be a better way—powerful AI agents should seamlessly integrate into your workflow and amplify human potential.
Why This Partnership Makes Perfect Sense
IFS shares our vision for the future of Autonomous AI Agents.
Together, we will:
- Accelerate innovation: With IFS’s resources and expertise, we can build more sophisticated agent capabilities faster than ever.
- Expand our reach: Help more enterprises discover the transformative power of AI agents within the industrial space.
- Maintain our values: Keep our focus on practical, reliable AI that delivers real business value.
What This Means For Our Customers, Team and The Future of Agentic AI
For our existing customers: Nothing changes in how you use TheLoops platform. Your CX AI agents will continue running, your rollout of use cases will work exactly as before, and your data remains secure. We’re committed to making this transition completely seamless.
For our team: Our entire team is joining IFS, and will continue developing AI agent capabilities with the same passion and attention to detail that our customers have come to expect.
Looking Forward
AI agent platforms have been overly complex and disconnected for too long. Together with IFS, we’re positioned to lead the next generation of enterprise AI automation. We’ll continue focusing on what makes our platform special:
- Intelligent agents that understand context and learn from interactions
- Seamless integration across your entire technology stack
- Autonomous decision-making that you can trust and control
- Enterprise-grade security and governance built from the ground up
One Final Personal Note
Building AI workflows has been the most rewarding experience of my career. Seeing enterprises transform their operations with AI agents that actually work, reading your breakthrough stories, and knowing that we’ve unlocked new levels of productivity and innovation—that’s what drives us every day.
This acquisition isn’t an ending; it’s the starting gun for our next race. With IFS’s support, we’ll expand our platform into industrial AI and reach new heights that wouldn’t have been possible on our own.
To our customers: thank you for trusting us with your most critical business processes.
To our team: thank you for building something transformative.
To our investors and advisors at Dell Technologies Capital, Tidal Ventures and Westwave Capital as well as our angels and advisors: thank you for believing in our vision from day one.
The age of truly autonomous AI agents is just beginning, we’re honored to have you follow along.
Read more about it here.
