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Major Incident Agent

Automates critical incident response to minimize downtime, ensuring rapid resolution and maintaining service continuity.
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Case Summarization Agent

Auto-generates concise case summaries, boosting efficiency and accelerating resolution times.
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Case Resolution Agent

Recommends data-backed resolutions to improve MTTR, boosting efficiency and customer satisfaction.
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AI Answers Agent

Instantly surfaces accurate answers from knowledge bases, empowering agents to resolve queries confidently.
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Contextual Case Information Agent

Surfaces relevant case history and insights for agents, ensuring informed ticket handling.
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AutoQA Agent

Automates quality assurance with AI-driven evaluations, ensuring standards, compliance and consistency.
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Coaching Agent

Identifies skill gaps and recommends personalized training to elevate performance.
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Calibration Agent

Aligns QA scoring across teams, ensuring consistency in quality evaluations.
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Dispute Management

Streamlines conflict resolution with automated workflows, reducing escalations and improving trust.
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Proactive Backlog Management

Predicts and prioritizes pending cases, optimizing workload distribution and reduced MTTR.
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Predictive Escalation

Identify high-risk cases, enabling proactive outreach & reducing escalations by 40-50%.
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Support Risk Score

Quantifies case complexity to prioritize resources and mitigate escalations and churn risks.
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Support Account Health Agent

Monitors account metrics and support interactions to preempt churn and identify growth opportunities.
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Voice of the customer

Extracts key themes from customer feedback/interactions to inform strategy and product decisions.
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Topic Trend Analysis

Identifies emerging trends in support cases, enabling proactive issue resolution and strategy.
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Conversation Report Generation

Auto-generates actionable insights from ticket interactions, saving manual work.
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Sentiment Analysis

Tracks 37+ customer emotion signals to tailor responses and improve satisfaction.
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Knowledge Generation

Creates/updates knowledge articles dynamically, ensuring agents access current information.
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Prioritization of Queues

Dynamically ranks cases by scores, health, risks and impact, optimizing agent productivity.
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Product Feature Request

Extracts, captures and analyzes customer input to inform product roadmaps.
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Case Classification Agent

Automatically tags and categorizes cases for streamlined triaging, routing and reporting.
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Skill-based Routing

Matches cases to the best-fit agent based on availability, expertise and past performance.
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Report Generation

Creates AI-powered reports on support performance, trends, and insights.
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And Many More…

To learn more about our other AI Agents, please click here to book a Demo

Resources for AI Agents

  • Ravi Bulusu

    Matt Dunn

    Somya Kapoor

    On-Demand Webinars

    AI Agents Explained
  • post-thumbnail-image

    Solution Brief

    TheLoops AI Agent Copilot

  • Blog

    From Basic to Agentic: Choosing the Right AI Copilot for Customer Support
Mohan Achar Headshot

“For years, AI has merely assisted customer support, helping agents react faster but never truly preventing issues before they arise. TheLoops stands alone in the industry as the only vendor providing a complete CX solution that elevates AI to the ‘analyze and act’ stage—empowering your entire company to proactively address customer issues and streamline operations before problems even occur.”

Mohan Achar

VP of Customer Support

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