Home: More About TheLoops AI for CX

Trusted by the world’s leading SaaS companies

TheLoops AI provides AI Agents to help your human agents resolve complex Support cases and start right with recommended actions to take. AI Agents connect to multiple data sources including Zendesk, Jira, Salesforce, Intercom, Confluence and more. Example of TheLoops AI Agent providing help to a human agent within their workspace

Achieve 10x Productivity and Boost Agent Efficiency

AI Agent Copilot doesn't just assist agents--it amplifies their expertise right within their workspaces. Resolve complex cases faster, more consistently, and with greater impact on your bottom line.

Explore AI Agent Copilot

Looking for an AI Agent to help with AutoQA? TheLoops AI provides 100% QA coverage, real-time agent coaching and predicted CSAT.

AutoQA: Smarter Insights, Stronger CX

AutoQA is your always-on AI agent, helping Support Managers monitor, guide, and elevate the performance of human agents and bots.

Explore Auto QA

TheLoops AI provides CX Managers with predictive case intelligence, the most real-time snapshot on CX operations. Understand cases that are trending, stop escalations before they snowball and proactively combat churn.

Every Customer Interaction Becomes Actionable Intelligence

Gain instant understanding of case trends, customer sentiment and more. Managers can identify patterns, address issues proactively, and collaborate seamlessly across teams.

Explore Predictive CSAT

AI agents can help improve CX Support operations by handling tagging and routing, resulting in 40% improved MTTR and cost savings, TheLoops AI is the leading provider of AI Agents for Intelligent routing

Intelligent Routing Delivers Answers, Not Delays

Automate case tagging and routing, ensuring tickets are assigned to the right agents based on skill level, availability, and capacity in mere seconds.

Explore Intelligent Routing

As part of their agent assist skills, TheLoops AI Agents can help managers and human agents with knowledge generation. First, they can uncover knowledge gaps, then they can suggest articles and drafts for humans to edit and review.

Knowledge That Evolves With Every Interaction

Access ease and speed when it comes to knowledge management and maintenance. TheLoops creates drafts and articles with each case closing.

Knowledge Gaps And Generation

AI Agents That Are Available Right Away

1 Hour

It takes 1 hour to connect your data

1 Day

It takes 1 day to build your AI Agents

1 Month

It takes 1 month to get ROI

1 Hour

It takes 1 hour to connect your data

1 Day

It takes 1 day to build your AI Agents

1 Month

It takes 1 month to get ROI

Benefits of TheLoops

Fast
Deployment

Connect+predict

Easy To
Use

Not a black box

Helps You
Scale

Grow efficiently

Enterprise
Grade

Data is secure

Fast
Deployment

Connect+predict

Easy To
Use

Not a black box

Helps You
Scale

Grow efficiently

Enterprise
Grade

Data is secure

Steven Davis of Gainsight Enterprise Support will speak to his implementation and success with TheLoops AI on July 11th

500 Hours

Saved Per Month

Before TheLoops, Support managers were spending at least 30 hours per week, 120 hours per month assigning cases, looking at schedules across the board, looking at spreadsheets and queues then manually assigning cases based on who we determined the right agent was. Now we have TheLoops AI assigning and routing cases and simultaneously, AI Agent Copilot is also helping agents work much more efficiently. Combined, we are saving close to 500 hours per month!

Steven Davis

Senior Director of Enterprise Support

Built By A Team of AI Experts

Somya Kapoor and Ravi Bulusu

Founders of TheLoops AI

For the past 20 years, we have been building machine learning solutions across multiple verticals. Ravi himself has 26 patents. When you partner with TheLoops, you are gaining a team who understands just how impactful Support data is—a team who helps you leverage AI to make your data actionable and immediately available to your entire team–Support, Success, Product and Engineering–with very little effort.

Learn More

TheLoops Protects Your Data

SOC 2 Type 2 Certified

In accordance with the AICPA’s AT-C 315 Compliance Attestation and the Trust Service Criteria for Security, TheLoops is SOC 2 Type 2 compliant. Achieving this standard with an unqualified opinion serves as third-party industry validation that TheLoops provides enterprise-level security for our customer’s data.