“We had our managers manually opening up every ticket, trying to identify what they were about and sending it to the right agent, and they would spend 2-3 minutes per ticket. Implementing intelligent routing saved us one FTE worth of hours monthly while working smarter.”

“There are plenty of things that TheLoops can do but most of all, it will ensure your efficiency. Manager efficiency, agent efficiency-your organization will become more data driven and able to speak to Support team’s impact on retention.”

“For the first time in twenty-five years of Support, I was amazed to see intelligent insights that predict escalations and measure performance. TheLoops AI has transformed our operations by eliminating manual analysis and improving customer experience.”