AI Agentic Platform for The Next Era of CX Operations

Redefine Processes, Empower Teams, Transform Outcomes With Endless Efficiency.

Trusted by the world’s leading SaaS companies

Bring Your Team What They Need, Where They Need It

TheLoops Agentic AI platform thrives on multiple data sources, connecting CRMs, knowledge bases, ticketing systems and more to provide a complete picture—empowering your team to solve even the toughest of challenges and inefficiencies with precision and speed.

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Achieve 10x Productivity and Agent Efficiency with GenAI

Fueled by GenAI, TheLoops gives you dynamic next best recommended actions, auto-classification, summarization and more to supercharge your agents performance. Mission Control empowers managers to always understand what’s happening without any delays.

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AutoQA: Smarter Insights, Stronger CX

AutoQA is your always-on AI agent, helping Support Managers monitor, guide, and elevate the performance of human agents and bots. Identify improvement areas, provide real-time coaching, and ensure consistent CX without any gaps in coverage.

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Intelligent Routing Delivers Answers, Not Delays

TheLoops replaces managing routing across spreadsheets, time intensive oversight and inefficient processes ensuring the right tickets get to the right agents no matter the customer.

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Knowledge That Evolves With Every Interaction

Quickly close in on out of date knowledge and keep things relevant and fresh with the help of AI. TheLoops creates drafts with each case closing from multiple sources. Access ease and speed when it comes to knowledge management and maintenance.

Knowledge Gaps And Generation

AI That's Available Right Away

1 Hour

It takes 1 hour to connect your data.

1 Day

It takes 1 day to drive insights.

1 Week

It takes 1 week to start predicting.

1 Hour

It takes 1 hour to connect your data.

1 Day

It takes 1 day to drive insights.

1 Week

It takes 1 week to start predicting.

Benefits of TheLoops

Fast
Deployment

Connect+predict

Easy To
Use

Not a black box

Helps You
Scale

Grow efficiently

Enterprise
Grade

Data is secure

Fast
Deployment

Connect+predict

Easy To
Use

Not a black box

Helps You
Scale

Grow efficiently

Enterprise
Grade

Data is secure

Steven Davis of Gainsight Enterprise Support will speak to his implementation and success with TheLoops AI on July 11th

500 Hours

Saved Per Month

Before TheLoops, Support managers were spending at least 30 hours per week, 120 hours per month assigning cases, looking at schedules across the board, looking at spreadsheets and queues then manually assigning cases based on who we determined the right agent was. Now we have TheLoops AI assigning and routing cases and simultaneously, AI Agent Copilot is also helping agents work much more efficiently. Combined, we are saving close to 500 hours per month!

Steven Davis

Senior Director of Enterprise Support

Built By A Team of AI Experts

Somya Kapoor and Ravi Bulusu

Founders of TheLoops AI

For the past 20 years, we have been building machine learning solutions across multiple verticals. Ravi himself has 26 patents. When you partner with TheLoops, you are gaining a team who understands just how impactful Support data is—a team who helps you leverage AI to make your data actionable and immediately available to your entire team–Support, Success, Product and Engineering–with very little effort.

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TheLoops Protects Your Data

SOC 2 Type 2 Certified

In accordance with the AICPA’s AT-C 315 Compliance Attestation and the Trust Service Criteria for Security, TheLoops is SOC 2 Type 2 compliant. Achieving this standard with an unqualified opinion serves as third-party industry validation that TheLoops provides enterprise-level security for our customer’s data.

GDPR Compliant

HIPAA Compliant

What Are You Waiting For?

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