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How Product Data is Changing Customer Support

Written by: Somya Kapoor, CEO, Co-founder In a traditional support environment the solution to upskilling support reps is to provide them with knowledge articles. This ...
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Customer Support Experience with Zendesk

How to Transform Support with Contextual Awareness in Zendesk (HINT: it’s a plugin)

Written by: Kevin Cox, Head of Marketing Transforming your customer support experience with contextual awareness can transform your business. Support tickets are a fairly impersonal ...
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