Stay in TheLoops

CEO Focus – Part Two

In part two of CEO Focus, Somya Kapoor, CEO of the TheLoops, speaks about contextual awareness and how it will enable businesses to deliver innovative, ...
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CEO Focus – Part One

In part one of a two part series, Somya Kapoor, CEO of the TheLoops, speaks about founding the company and the issues it resolves in ...
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Make Support a Competitive Advantage

How many times while using a web application have you run into an issue and been taken to another website? Where you're prompted to scramble ...
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Come Say Hello to TheLoops at Technology Services World 2021!

Technology Services World 2021  (TSW), October 18-20, is nearly upon us and we cannot wait to meet you in Las Vegas to discuss how our ...
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CTO on a Mission to Build a Bridge Between Support and Product

In a recent interview Ravi Bulusu, CTO of the TheLoops, outlined the story behind the company and how he sees it moving forward in the ...
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Have a Plan to Secure Recurring Revenue

How to Succeed in SaaS
Step 1: Secure Recurring Revenue

You’ve built a killer app and users are flocking to you. Now begins the hard work of commercializing that success and quite literally hanging on ...
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How Product Data is Changing Customer Support

Written by: Somya Kapoor, CEO, Co-founder In a traditional support environment the solution to upskilling support reps is to provide them with knowledge articles. This ...
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Customer Support Experience with Zendesk

How to Transform Support with Contextual Awareness in Zendesk (HINT: it’s a plugin)

Written by: Kevin Cox, Head of Marketing Transforming your customer support experience with contextual awareness can transform your business. Support tickets are a fairly impersonal ...
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