Empowering Teams with Leaner,
Smarter Workflows

AI Agents, Agentic AI and Autonomous Agents are more than just buzzwords—they represent a transformative shift in CX operations. With all the attention surrounding them, confusion still lingers,

• How do they work?

• Why do they matter for your customer support strategy?

• And, perhaps most importantly, what risks do CX leaders face if they overlook their potential and impact?

Watch the event recap as we cut through the noise, unpacked the meaning behind these terms, and explored their critical role in shaping the future of CX. Discover how to optimize performance, create exceptional customer experiences, and kickstart 2025 with strength and strategic focus.