Today’s support leaders often find themselves trapped in operational thinking, but the future demands a more strategic approach. Mohan Achar, GVP Customer Experience at Narvar, guided the attendees through this crucial mindset shift, sharing insights on how AI can transform support from a cost center into a strategic driver of business value.

During this online event, the key points discussed were:

• Understanding the four quadrants of CX and their interconnected nature

• How AI bridges operational efficiency with enhanced customer experiences

• Practical strategies for elevating support leadership beyond day-to-day operations

• Real-world examples of how to make this transition

This interactive conversation helped Support and CX leaders navigate the evolving landscape of customer experience in the AI era.

Whether you’re looking to optimize your current operations or chart a more strategic course, this online session will equip you with the framework and understanding needed to succeed.